The AI receptionist for apartment communities that keeps tours booked and residents heard
An AI receptionist for apartment communities answers your leasing office line 24/7. It tells prospects about floor plans, pricing ranges, amenities and pet policies from your website, books tours on your calendar, and handles resident calls after the office closes by routing maintenance emergencies to your on-call team.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
The Riverside at Mill Creek
- Receptionist: Thanks for calling The Riverside at Mill Creek. Are you interested in leasing, or are you a current resident?
- Caller: I’m interested. Do you have any one-bedrooms available in November?
- Receptionist: We have one-bedroom floor plans with in-unit laundry, and the team can confirm exact units for November. Do you have any pets?
- Caller: One cat.
- Receptionist: Cats are welcome. Would you like to tour this week? We have Thursday at 5:30 or Saturday at 11.
- Caller: Thursday works.
- Receptionist: You’re booked for Thursday at 5:30. Please check in at the leasing office when you arrive.
What the owner’s summary would include
- Interest:
- One-bedroom, November move-in
- Pets:
- One cat
- Tour:
- Thursday 5:30pm
- Contact:
- (732) 555-0117
Where apartment communities lose calls today
Prospects call after the office closes
Renters shop in the evening and on Sundays, when your leasing office is closed. A voicemail greeting sends them to the next community on their list, and many of them never call back.
Leasing agents stuck on the phone
Your team is walking a prospect through a model unit while the phone rings with a resident asking about the package room. Either the tour or the caller ends up getting short attention.
Residents calling the leasing line for maintenance
Residents who cannot find the maintenance number call the main office. After hours, a leaking water heater and a request for a new fob end up in the same voicemail box.
Calls Vocenya answers for apartment communities
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Floor plan and pricing inquiries
- Tour scheduling
- Pet policy and amenity questions
- Resident maintenance requests
- Move-in and move-out logistics
- Parking, fob and package room questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your apartment community gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help apartment communities lease more units?
It answers every prospect call, including evenings and Sundays when your office is closed. The AI explains floor plans, amenities, parking and pet rules from your website, asks about move-in date, budget and household size, and books a tour on your leasing calendar. Your team starts each morning with booked tours and summaries rather than a stack of voicemails to return, and fewer prospects drift to the next building on their search.
Can it tell prospects from residents?
Yes. The AI asks early whether the caller is a current resident or interested in leasing and follows a different path for each. Prospects get leasing information and tour times. Residents get help with common questions, like package room hours, guest parking or how to reserve the freight elevator, and maintenance requests are captured with building and unit number. Emergencies after hours go straight to your on-call maintenance phone, with the summary attached.
What happens with after-hours resident maintenance calls?
The AI asks what is wrong, whether it is happening right now and whether anyone is at risk. Floods, no heat, electrical sparks and lockouts can be warm transferred to your on-call technician right away, who sees the AI’s summary before saying hello. A slow drain or a broken closet door is logged for the maintenance team in the morning. Residents feel heard, and your technician is not woken up for routine work that can wait a few hours.
Can it handle more than one community?
Yes. On the Pro plan you can run multiple numbers and locations, each with its own floor plans, amenities, office hours and on-call contacts. A caller to one property never hears about another unless you want cross-referrals, like pointing someone to a sister community with a two-bedroom available sooner. Each community manager gets only their own summaries, so nobody has to sort through calls for buildings they do not run.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls prospects who fill out your website’s contact form within moments and offers tour times while they are still actively searching.
Serving apartment communities in New Jersey and New York City
Renters across Hudson County and Queens often compare several buildings along the same train line in one weekend, so the leasing office that picks up on Sunday has the advantage.
See how it works in New Jersey and New York City.
Questions from apartment communities
Can the AI quote exact rents?
It shares whatever you put in its notes. Many communities give price ranges by floor plan and let the leasing team confirm the exact rent for a specific unit and move date, since pricing changes often. You can update the notes any time, and the AI uses the new figures on the very next call.
Can it book self-guided tours?
It can book the tour time on your Google Calendar or Microsoft 365 calendar and share your self-guided tour instructions from its notes. Identity checks and access codes stay with whatever tour system you already use, so your security process does not change and the prospect still gets an answer on the first call.
Does it speak Spanish?
Yes. Every plan answers in English and Spanish, and Studio voices answer in 89 languages, switching languages when the caller does. That helps communities where many prospects and residents prefer to talk in Spanish or Russian. Summaries arrive in English for your team, with move-in dates, pets and tour times clearly listed.
Can we keep our current leasing number?
Yes. Forward your existing number to Vocenya and every listing, sign and ad keeps working without reprinting anything. If you want separate numbers for different ad campaigns, GH Phone offers additional local numbers with call routing at $25 per user per month.
How much does an apartment leasing answering service cost?
Growth at $249 a month includes 1,000 AI minutes, tour booking, warm transfers and recordings, which suits most single communities. Pro at $499 adds speed-to-lead and multiple locations for portfolios. Every plan has a 14-day free trial and no contract, so you can test it through a full leasing cycle.
Still comparing tools? See AI receptionists for property management, with every vendor’s published prices and features, ours included.
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Hear your apartment community receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.