The AI receptionist for car dealerships that sends every call to the right department
An AI receptionist for car dealerships answers your main line 24/7 and sorts every caller into sales, service or parts. It books service appointments and test drives, answers questions about hours, inventory notes and trade-ins from your website, warm transfers hot buyers to the sales floor and sends each department a clear summary.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Northfield Motors
- Receptionist: Thanks for calling Northfield Motors. Are you calling about sales, service or parts?
- Caller: Service. I got a recall notice for my airbag.
- Receptionist: I can book that for you. What’s the year and model, and do you have the notice handy?
- Caller: 2020 Rogue. The notice is right here.
- Receptionist: Thanks. We have Wednesday at 7:30am or Thursday at 10. Will you wait or drop it off?
- Caller: Thursday at 10, and I’ll wait.
- Receptionist: You’re booked Thursday at 10 as a waiter. Please bring the notice, and the service advisor will have your details.
What the owner’s summary would include
- Department:
- Service
- Vehicle:
- 2020 Rogue
- Reason:
- Airbag recall notice
- Appointment:
- Thursday 10am, waiting
Where car dealerships lose calls today
Callers bounce between departments
A service customer lands on the sales floor, a buyer ends up in parts and someone gets put on hold for five minutes. Every bad transfer makes the store look disorganized and costs you goodwill.
Service drive calls pile up at 7:30am
The service phones ring nonstop while advisors are writing up the morning’s drop-offs. Customers trying to book oil changes or recall work hang up and try again later, or never.
Internet leads wait too long
A shopper submits a form about a specific SUV at 9pm. By the time your BDC calls in the morning, they have heard from two other dealers and booked a test drive elsewhere.
Calls Vocenya answers for car dealerships
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Sales inquiries about specific vehicles
- Test drive requests
- Service appointment booking
- Recall and warranty questions
- Parts availability and orders
- Trade-in and financing questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your dealership gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help car dealerships handle sales and service lines?
It answers every call on the first ring and asks one simple question: sales, service or parts? Sales callers get answers from your inventory notes and can be warm transferred to an available salesperson or booked for a test drive. Service callers get an appointment on the service calendar. Parts callers have their part request captured for the counter. Each department gets its own summary, and nobody sits on hold waiting for an operator.
Can it book service appointments during the morning rush?
Yes. When your advisors are busy writing up drop-offs, the AI takes the booking calls. It captures the vehicle, mileage, the reason for the visit and whether the customer will wait or needs a loaner or shuttle, then books into your service calendar in Google Calendar or Microsoft 365. Recall customers are reminded to bring their notice, and warranty questions are passed to an advisor with the details already written down.
Can it follow up on internet leads right away?
On the Pro plan, speed-to-lead calls shoppers who submit a form on your website within moments. The AI identifies as your dealership’s virtual assistant, confirms which vehicle they asked about, answers questions from your notes and offers a test drive time or a warm transfer to sales. Built-in rules apply to every call: Do-Not-Call checks, calling hours of 8am to 8pm and no more than 3 attempts in 24 hours.
Will it quote prices or financing terms?
Only what you put in its notes. Most dealers let the AI share general information, like which models are on the lot, current service specials and your hours, and leave vehicle pricing, trade-in values and financing terms to the sales and finance team. The AI captures the buyer’s interest, trade-in vehicle and timeline so the salesperson can have a productive first conversation. Your desk manager keeps full control over numbers, and the AI never makes promises the store has not approved.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls new internet leads within moments, and reminder calls to consenting service customers help keep the service drive full.
Serving car dealerships in New Jersey and New York City
With dealers clustered along Route 17, Route 46 and Route 1 in New Jersey and along the boulevards of Queens and Staten Island, shoppers can visit several stores in one afternoon, so fast answers matter.
See how it works in New Jersey and New York City.
Questions from car dealerships
Can it check whether a specific car is in stock?
It answers from your website and notes, so it knows the models and trims you carry and anything you list. It does not connect to your inventory feed in real time, so it offers to have a salesperson confirm a specific stock number and captures the caller’s details.
Can different departments have different hours?
Yes. Sales, service and parts can each have their own hours and after-hours flows. Late at night, sales leads are captured for the morning, service calls get booked for the next open slot and parts requests are sent to the counter.
Can it transfer to a specific salesperson?
Yes, on the Growth plan and above. If a caller asks for a salesperson by name, the AI can warm transfer to that person’s phone. If they do not answer, it takes a detailed message and sends it to them so the customer relationship stays with the right rep.
Does it speak Spanish and Russian?
Yes. Studio voices answer in 89 languages, including Spanish and Russian, and switch automatically. The Value plan answers in English and Spanish. That helps dealers whose customers prefer another language, especially for service calls, and each department still gets the summary in English, with the vehicle and request at the top of the summary.
How much does a car dealership answering service cost?
Pro at $499 a month includes 2,500 AI minutes, speed-to-lead, and multiple numbers and locations, which suits most dealerships with separate sales and service lines. Growth at $249 works for smaller used car lots. Every plan has a 14-day free trial and no contract.
Related industries
Hear your car dealership receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.