The AI receptionist for RV dealers that keeps sales and service on track
An AI receptionist for RV dealers answers your phone 24/7 and separates sales, service and parts calls. It tells shoppers about the travel trailers, fifth wheels and motorhomes you carry, books walkthroughs, captures service requests with the unit’s make, model and problem, and sends each department a summary before camping season starts.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Open Road RV Center
- Receptionist: Open Road RV Center, this is the virtual assistant. Are you calling about sales, service or parts?
- Caller: Service. We de-winterized our travel trailer and there’s water under the sink.
- Receptionist: Sorry about that. Is it still leaking with the pump on, or only when you run the water?
- Caller: Only when we run the kitchen faucet.
- Receptionist: Thanks. What’s the make, model and year of the trailer?
- Caller: 2019 Jayco Jay Flight, 26 feet.
- Receptionist: Got it. I’ll send this to the service department, and they’ll call to schedule a drop-off time.
What the owner’s summary would include
- Department:
- Service
- Unit:
- 2019 Jayco Jay Flight, 26 ft
- Problem:
- Leak under kitchen sink when faucet runs
- Next step:
- Schedule drop-off
Where rv dealers lose calls today
Service backlogs before camping season
Every spring, owners de-winterize and discover leaks, dead batteries and broken slide-outs. They all call in the same few weeks, and your service writer cannot keep up with the phone.
Buyers have long research lists
RV shoppers ask detailed questions about sleeping capacity, tow ratings and floor plans. Your sales team spends hours on first calls that could be handled with good notes, while serious buyers wait for a callback.
Owners call from the road
A customer who just bought from you is at a campground with a problem. They want help now, and a voicemail box makes them feel abandoned right when their first trip should be going well.
Calls Vocenya answers for rv dealers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Floor plan and model questions
- Tow capacity and hitch questions
- Walkthrough and viewing appointments
- De-winterization and winterization service
- Leak, slide-out and electrical repairs
- Parts and accessories orders
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your RV dealership gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help RV dealers?
It handles the call volume that spikes before and during camping season. The AI answers every call, routes it to sales, service or parts, and gathers the details each department needs. Sales callers get floor plan information and a walkthrough time. Service callers describe the problem and their unit. Parts callers have their request captured. Your staff return calls prepared instead of starting from scratch, and no caller spends the weekend wondering if anyone got their message.
Can it answer tow capacity questions?
It can share the specs you list for each model, like dry weight and hitch weight, and remind callers to check their vehicle’s towing capacity in the owner’s manual. It does not tell anyone their truck can safely tow a unit, since that depends on details it cannot verify. Those questions are captured for your sales team to discuss properly, with the caller’s tow vehicle noted so the salesperson can look up the numbers before calling back.
How does it handle service requests?
The AI asks about the unit, the problem and whether it is urgent, like an active leak or a slide-out that will not retract. It captures whether the owner will tow it in or needs mobile service, and alerts the service department. Urgent problems can be warm transferred on the Growth plan and above. Service writers see every request laid out clearly, which makes it easier to plan bay time and order parts before the unit arrives.
Can it help new owners after the sale?
Yes. You can add common post-sale answers to its notes, like how to reset a breaker, light the water heater or where the fresh water drain is. The AI shares those steps when it helps, and captures anything more serious for your service team. New owners get help quickly, which builds loyalty for future service and upgrades. Owners remember which dealer answered when they were stuck at a campground, and they come back when it is time to trade up.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls shoppers who inquire about a unit on your website within moments, and reminder calls to consenting owners fill winterization slots each fall.
Serving rv dealers in New Jersey and New York City
Camping season in New Jersey and New York runs roughly spring through fall, so dealers see a de-winterizing rush in March and April and a winterization and storage rush in October and November.
See how it works in New Jersey and New York City.
Questions from rv dealers
Can it tell callers which units are on the lot?
It answers from your website and notes. For live stock, it offers to have a salesperson confirm the specific unit and captures the caller’s details, preferred floor plan, sleeping needs and budget. A salesperson follows up with units that fit.
Can it book walkthroughs?
Yes. It books walkthrough appointments on your calendar and captures what the caller wants to see, how many people they need to sleep and what they plan to tow with. Your salesperson arrives ready with the right units open and prepared, which makes the visit shorter and more useful for the family.
Does it speak Spanish?
Yes. On Studio voices the AI answers in 89 languages, Russian and Ukrainian included, and switches automatically. The Value plan answers in English and Spanish. Every department gets the summary in English, including unit details, the caller’s request and whether they need a callback soon. Buyers and owners can explain a problem in the language they know best.
Can it handle storage and winterization bookings?
Yes. It books winterization appointments, captures storage requests and shares your pricing and process from its notes. Your team confirms availability and pickup details, and owners who call early in the fall get the drop-off slots they want before the first freeze.
How much does an RV dealer answering service cost?
Growth at $249 a month includes calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead and multiple numbers for sales and service. Every plan has a 14-day free trial and no contract, and you can cancel any time.
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Hear your RV dealer receptionist answer, right now.
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Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.