The AI receptionist for generator installers that answers when the power goes out
An AI receptionist for generator installers answers every call in your company’s name, 24/7. It books standby generator estimates, captures home size, fuel type and what the caller wants to back up, handles service calls from generators that won’t start, and sends you each lead or service request, even when an outage floods the phones.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Garden State Power Systems
- Receptionist: Thanks for calling Garden State Power Systems, this is the virtual assistant. Are you interested in a new generator, or do you need service?
- Caller: New one. We lost power for three days last storm and I’m done with that.
- Receptionist: I understand. Do you want to back up the whole house or just essentials like the fridge, furnace and sump pump?
- Caller: Whole house if we can. We have a well pump too.
- Receptionist: Good to know. Does the home have natural gas service, or propane or oil?
- Caller: Natural gas.
- Receptionist: Thank you. I can book a free in-home estimate Monday at 4pm so our specialist can size the unit. What’s the address?
What the owner’s summary would include
- Lead:
- Whole-house standby generator
- Loads:
- Includes well pump
- Fuel:
- Natural gas service at home
- Booked:
- In-home estimate Monday 4:00pm
Where generator installers lose calls today
Outages bring a wave of calls
When a storm knocks out power, existing customers call about generators that didn’t kick on and new buyers call wanting one installed. Your small office can’t answer them all, and the new leads go elsewhere.
Buyers forget once the lights come back
Interest in a standby generator is highest right after an outage. If you don’t book the estimate while the memory is fresh, many homeowners put it off until the next storm.
Maintenance visits slip
Annual service keeps generators ready and customers loyal, but booking them takes office time. When calls pile up, maintenance is the first thing to fall behind, until the next outage exposes it.
Calls Vocenya answers for generator installers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Standby generator installation quote
- Generator didn’t start during an outage
- Generator running but house has no power
- Annual maintenance visit
- Warning light or fault code on the controller
- Portable generator transfer switch or interlock
- Fuel type or gas meter question
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your generator company gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help generator installers?
Generator demand comes in bursts, right when you have the least time to answer. An AI receptionist picks up every call, separates new sales from service, and collects what your estimator needs: fuel type, whole-house or essentials, key loads like a well or sump pump, and where the unit might go. It books estimates into your calendar and sends you a summary, so outage-driven leads turn into scheduled appointments instead of missed calls.
Can it handle service calls during an outage?
Yes. It captures the customer’s name, address, generator brand and what’s happening, such as not starting, running with no power to the house, or a warning on the controller. You set which calls are urgent, like a household relying on medical equipment, and the assistant routes those to your on-call tech. Others are booked in order, so your techs work the most important calls first. Callers still get a clear next step.
Does it book annual generator maintenance?
It does. Existing customers can call to schedule, and appointment reminder campaigns can reach customers who consented to be contacted ahead of storm season. Keeping units serviced means fewer angry calls during the next outage, and a steady stream of maintenance work between installs. The assistant also captures the generator brand, model and install year when customers call, so your tech brings the right filters, oil and spark plugs. Service agreements can be explained in your own words.
Can AI agents follow up on generator web leads?
On the Pro plan, speed-to-lead calls anyone who fills out your quote form within moments, asks your sizing questions and books an estimate. Outbound calls include Do-Not-Call checks, local calling hours of 8am to 8pm, consent records and a limit of 3 attempts in 24 hours. You catch buyers while the outage is still on their mind, and every attempt and consent record is kept for your files, so follow-up stays respectful.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Books into Housecall Pro while the caller is still on the line.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls new quote requests within moments after an outage, and reminder campaigns bring customers in for maintenance before storm season.
Serving generator installers in New Jersey and New York City
Nor’easters, tropical storm remnants and ice storms knock out power across Morris, Sussex, Hunterdon and the shore counties, and homes on wells lose water along with electricity. Those outages drive a burst of generator calls in the days that follow.
See how it works in New Jersey and New York City.
Questions from generator installers
Can the AI size a generator over the phone?
No. It collects the information your specialist uses, like fuel type, home size and key loads, and books an in-home estimate. Sizing is done by your team after seeing the panel, the gas meter and the site where the unit will sit.
What if a customer relies on medical equipment?
You can make that a priority rule. The assistant asks, notes it clearly, and routes the call to your on-call tech. It also tells anyone in immediate danger to call 911, and never promises an arrival time you haven’t confirmed.
Does it work with multiple calendars?
Yes. It can book sales estimates on one calendar and service visits on another, in Google Calendar, Microsoft 365, Jobber or Housecall Pro. During an outage, you can hold service slots open for existing customers who already own a unit.
Will it tell callers our lead times?
It shares whatever you put in your notes about typical scheduling and install timing, and updates when you change them. It won’t promise an install date on its own, since permits and gas utility work can shift the timing by weeks.
How much does it cost?
Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead. Every plan has a 14-day free trial and no contract, and you can change plans before storm season.
Related industries
Hear your generator installer receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.