The AI receptionist for lash and brow studios, for artists who can’t look away
An AI receptionist for lash and brow studios answers calls while you are placing extensions or shaping brows. It books full sets, fills, lifts and brow lamination into Google Calendar or Microsoft 365, explains fill timing, prep rules and your deposit policy, and sends you a summary of every call, so you never break focus mid-set.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Flutter Lash and Brow Bar
- Receptionist: Hi, thanks for calling Flutter Lash and Brow Bar. I’m the studio’s virtual assistant. How can I help?
- Caller: I need a fill. My last one was about two and a half weeks ago.
- Receptionist: Good timing, that’s within the fill window. Was your set classic, hybrid or volume, and do you usually see Bianca?
- Caller: Hybrid, with Bianca.
- Receptionist: Bianca has a hybrid fill Thursday at 11 or Friday at 4. Each is about 75 minutes.
- Caller: Friday at 4. Mia Rossi, 848-555-0114.
- Receptionist: You’re booked Friday at 4, Mia. Please come with clean lashes and no mascara. The studio needs 24 hours’ notice to reschedule without losing your deposit.
What the owner’s summary would include
- Client:
- Mia Rossi, 848-555-0114
- Service:
- Hybrid fill, last set about 2.5 weeks ago
- Booked:
- Friday 4pm with Bianca
Where lash and brow studios lose calls today
Two hours of close, steady work
A full volume set takes real concentration, and your client has her eyes closed on the bed. Picking up the phone means stopping mid-fan. Letting it ring means losing the caller who wanted a fill this week.
Fills have a tight window
Clients need fills every few weeks, and if they wait too long it becomes a new full set. When they cannot reach you to book on time, they either overpay later or try another artist.
No-shows on long appointments
A no-show on a two-hour set is an empty morning for a solo artist. Many studios rely on deposits and clear policies, and clients need to hear those rules before they book.
Calls Vocenya answers for lash and brow studios
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Booking a new full set
- Scheduling a lash fill
- Lash lift and tint appointments
- Brow lamination, tint or shaping
- Prep questions like arriving without mascara
- Deposit and late policy questions
- Removal and retention questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your lash and brow studio gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help lash and brow studios book more clients?
Most lash and brow artists work with both hands and full focus, often alone. The AI answers every call during those sets, asks what service the caller needs and books it on the right artist’s calendar in Google Calendar or Microsoft 365, with the right length for a full set, fill or lamination. You get a summary after each call and never lose your place in a set. Returning clients can rebook their fill any time.
Can the AI tell a fill from a full set?
Yes, using your rules. You tell it your fill window, for example up to three weeks, and it asks when the client’s last appointment was. If they are past the window or coming from another artist, it explains your policy and books the right service. That saves you from a fill appointment that turns into a full set with no time for it. It can also ask whether the client is coming from another studio, which usually changes the service.
Will the AI explain my deposit and prep policies?
It explains your policies exactly as you write them: deposit amounts for new sets, how much notice you need to reschedule, and prep like arriving with no eye makeup. It does not take payments. If you collect deposits another way, it tells the caller how and notes in your summary that the deposit is still due. Clients hear the same rules every time, which makes it easier to enforce them when someone misses an appointment.
What happens if a client has a reaction?
The AI takes the details, marks the call as urgent and alerts you right away, or transfers the call to your phone. It does not give medical advice. If a caller describes severe swelling or pain, it tells them to seek medical care first, then lets you know so you can follow up. Having that call answered at any hour, instead of sent to voicemail, shows clients you take their comfort seriously.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Reminder calls before long full-set appointments let clients confirm or reschedule within your notice window, which protects a solo artist’s morning.
Serving lash and brow studios in New Jersey and New York City
Lash and brow artists in suite studios from Edison to Hoboken and across Brooklyn often work alone, with no front desk at all. The AI gives a one-person studio a receptionist during every appointment.
See how it works in New Jersey and New York City.
Questions from lash and brow studios
Can the AI book with a specific lash artist?
Yes. If each artist keeps a calendar in Google Calendar or Microsoft 365, the AI checks the requested artist’s availability. If she is booked, it offers another artist or the next opening with her. Regulars keep seeing the artist who knows their lash map.
Does it take deposits for new sets?
No. The AI does not take payments. It explains how much your deposit is, whether it is refundable and how you collect it, and marks the booking so you can confirm the deposit. New clients hear the terms before they commit.
Can it answer aftercare questions?
Yes, using your own aftercare instructions, such as keeping lashes dry for the first day and avoiding oil-based products. For anything that sounds like a reaction, it flags the call to you as urgent. Clients get the same aftercare advice you give in person.
Will it book patch tests?
If your studio requires a patch test before a first set or lift, tell the AI and it will book the patch test first and explain how long clients must wait before the full appointment. The summary notes that a patch test is booked.
Can I keep my personal number private?
Yes. With GH Phone you can have a separate business number for $25 per user per month, or forward an existing studio number to Vocenya. Clients call the business line, not your cell. Your cell stays for friends and family.
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Hear your lash and brow studio receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.