The AI receptionist for massage therapists who can’t pick up mid-session
An AI receptionist for massage therapists answers your phone while your hands are busy with a client. It books Swedish, deep tissue and prenatal sessions into Google Calendar or Microsoft 365, explains your cancellation policy and what to expect at a first visit, and sends you a summary, so your sessions stay quiet and uninterrupted.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Harbor Touch Massage
- Receptionist: Hi, you’ve reached Harbor Touch Massage. I’m the practice’s virtual assistant. How can I help?
- Caller: Do you do deep tissue? My shoulders have been bad since I started working from home.
- Receptionist: Yes, Maria offers deep tissue in 60 or 90-minute sessions. For a first visit focused on shoulders, many clients choose 60 minutes. She has Wednesday at 4 or Thursday at 7pm.
- Caller: Thursday at 7, 60 minutes.
- Receptionist: Great. Can I get your name and number? Please arrive about ten minutes early to fill out a short intake form.
- Caller: Tom Walsh, 732-555-0161.
- Receptionist: You’re booked Thursday at 7pm, Tom. Maria asks for 24 hours’ notice to reschedule. I’ll pass along that your focus is your shoulders.
What the owner’s summary would include
- Client:
- Tom Walsh, 732-555-0161 (new)
- Session:
- 60-min deep tissue
- Booked:
- Thursday 7pm
- Focus:
- Shoulder tension, works from home
Where massage therapists lose calls today
You work alone and can’t answer
Many massage therapists run a solo practice. During a 90-minute session the phone is on silent, and by the time you check it, the person who wanted a same-day appointment has already booked with someone else.
Returning calls between clients
You have ten minutes to change linens, wash up and greet the next client. Trying to return three voicemails and play phone tag in that window means someone always waits.
Late cancellations cost a full hour
When a client cancels by text at the last minute, or just doesn’t come, that is an hour you cannot sell. Clients need an easy way to cancel early so you can offer the slot to someone else.
Calls Vocenya answers for massage therapists
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Booking a 60 or 90-minute session
- Questions about deep tissue, sports or prenatal massage
- First-visit questions and what to wear
- Rescheduling and cancellation policy
- Gift certificate questions
- Package and series pricing
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your massage practice gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help massage therapists book more sessions?
Most of your working day is spent in a session with the phone off. The AI answers every call while you work, checks your calendar in Google Calendar or Microsoft 365 and books the session length the client wants. New clients get a time right away instead of a voicemail. After the call, you get an alert with the client’s name, what they want worked on and when they are coming.
Can the AI answer questions about massage techniques?
It answers from your website and the notes you give it, so it can describe the massage styles you offer, how long sessions run and what a first visit looks like. It does not give medical advice. If a caller asks whether massage is right for an injury or condition, the AI takes the question and passes it to you to answer personally. You decide exactly how it describes each technique, so clients hear your words, not generic ones.
How does the AI reduce late cancellations?
Clients can call at any hour to cancel or reschedule. The AI books the new time and alerts you which old booking to remove from your calendar. It explains your cancellation window the same way every time. Appointment reminder calls give clients a chance to confirm or move their session a day ahead, while you still have time to fill the hour. Once you remove the old booking, the next caller looking for that time can book it.
What if a caller wants to talk to the therapist directly?
The AI can take the caller’s details and a short reason and alert you right away, so you can call back between sessions. If you have a partner or front desk, it can warm-transfer the call to them. The caller knows exactly when to expect a callback instead of wondering if their message was heard. If you work with a partner therapist, callers who just want the soonest opening can be booked with whoever is free, and your summary shows which therapist has them.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Reminder calls the day before a session let clients confirm or reschedule, which protects the hour a solo therapist cannot resell at the last minute.
Serving massage therapists in New Jersey and New York City
Therapists who serve commuters in towns along the NJ Transit lines or in Manhattan office districts often get calls at lunch and after 6pm, exactly when they are in back-to-back sessions. The AI answers those calls for you.
See how it works in New Jersey and New York City.
Questions from massage therapists
Can the AI book couples or back-to-back sessions?
Yes. If you or your therapists keep calendars in Google Calendar or Microsoft 365, the AI can look for two therapists free at the same time for a couples session, or book two sessions in a row for friends who want to come together.
Can clients tell the AI about pressure or areas to avoid?
Yes. If a client mentions a preference, such as light pressure or avoiding their lower back, the AI notes it in the summary it sends you. That way you know before the client walks in. Returning clients’ notes help you remember what worked last time.
Can the AI book mobile or in-home massages?
Yes. It captures the client’s address and any access details along with the time, and you can give it rules about which areas you travel to. The summary includes the address so you can plan your drive. You can also set how much travel time to leave between visits.
Does it collect payment or deposits?
No. The AI does not take payments. It explains your policy, such as a deposit for first-time clients or a fee for late cancellations, and tells the caller how you collect it. Your summary notes when a deposit is still outstanding, so you can send your usual payment link.
Can I try it before I commit?
Yes. Every plan includes a 14-day free trial with no contract. You can also try it at vocenya.com, where the AI calls your phone so you can hear how it sounds before it answers real clients. Plans start at $49 a month for 250 AI minutes.
Can the receptionist sound like me?
Yes. Read a short script in your browser for a minute or two and the receptionist answers in an AI copy of your voice, so a solo practice sounds like you even while you are in a session. It still follows the AI disclosure you set up. Your own voice is included on plans with Studio voices and is an add-on on Value.
Related industries
Hear your massage therapist receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.