The AI receptionist for senior living that answers families with patience
An AI receptionist for senior living communities answers every call from adult children, spouses and older adults in your community’s name. It explains your levels of living, amenities and next steps from your website, books tours with your sales team, and sends a summary covering who the care is for, timing and what matters to the family.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Harborview Senior Living
- Receptionist: Thank you for calling Harborview Senior Living. I’m the community’s virtual assistant. How can I help you today?
- Caller: Hi. My mother lives alone and she’s had a couple of falls. We’re starting to look at assisted living.
- Receptionist: I’m sorry to hear about the falls. Many families start where you are. The best next step is a visit, so you and your mother can see the apartments and meet our team. Would you like to schedule a tour?
- Caller: Yes. Can we come on a Saturday?
- Receptionist: We offer Saturday tours at 11 and 2. Would this Saturday at 11 work, and will your mother be joining you?
- Caller: Yes, 11, and she’ll come with me and my brother.
- Receptionist: You’re all set for Saturday at 11 for three people. Our community relations director will call beforehand to learn a bit more about your mother. May I have your name and number?
What the owner’s summary would include
- Prospect:
- Mother living alone, recent falls, assisted living
- Tour:
- Saturday 11:00 am, party of 3
- Caller:
- Adult daughter, name and cell captured
- Next step:
- Pre-tour call from director
Where senior living communities lose calls today
Families call during a stressful moment
A fall, a hospital discharge or a worrying visit often triggers the first call. A family reaching voicemail at that moment may call the next community, and they deserve a calm, clear answer right away.
Your sales team is on tours
Community relations staff spend much of the day walking families through apartments and dining rooms. Calls that come in during a tour go unanswered or get rushed. A rushed conversation is a poor start to such an important decision.
The front desk also serves residents
Your concierge handles resident requests, visitors, deliveries and family calls about loved ones. Prospect calls compete with all of that and sometimes get only a message slip. Prospective families deserve a full conversation, not a note left on the counter.
Calls Vocenya answers for senior living communities
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Tour requests from adult children
- Independent, assisted living and memory care questions
- Availability and move-in timing questions
- Respite and short-term stay inquiries
- Family members calling for a resident
- Vendor and job applicant calls
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your community gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help senior living communities book more tours?
Most families tour a few communities before choosing, and the tour is where your community makes its case. The AI receptionist answers every inquiry with patience, explains your levels of living in plain words and books a tour with your sales team during the times you set, including weekends. Your team receives a summary covering who the care is for, what prompted the call and the family’s timeline, so the pre-tour conversation starts from understanding.
Can it explain assisted living, memory care and pricing?
It explains whatever you include on your website and in your notes, such as the lifestyles you offer, apartment types, dining, activities and how pricing is structured. It does not assess a person’s care needs. When a family describes a situation, it listens, captures the details and lets your team, who can evaluate the situation, follow up personally. That keeps the care conversation with your professionals. It can still tell the family what the next step looks like, such as a visit or a conversation with your staff.
What about families calling to reach a resident or staff member?
Calls from families of current residents can be routed to the right place. You can have the receptionist warm transfer to the nursing station, concierge or a staff member’s phone, or take a message and send it right away. It does not share information about residents; it connects callers with your team, who decide what to share. You choose who receives each type of call. That protects resident privacy and keeps family calls from getting stuck at a busy front desk.
Is there an after-hours answering service for senior living?
Adult children often call in the evening after work or after visiting a parent. The after-hours flow answers those calls fully, books tours and captures what the family is dealing with. Anything urgent involving a current resident can be set to transfer to your on-duty staff phone, so the after-hours line never leaves a family without help. In the morning, your sales team sees every inquiry from the night before, ready for follow-up.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls families back within moments of a website inquiry, and reminder calls confirm scheduled tours.
Serving senior living communities in New Jersey and New York City
Many families calling communities in Bergen, Monmouth, Morris and Ocean counties live elsewhere, often in NYC or out of state, and call during their own lunch breaks or evenings. Answering at those times keeps them from moving to the next community on their list.
See how it works in New Jersey and New York City.
Questions from senior living communities
Will it be patient with older callers?
Yes. It speaks clearly, repeats details when asked and never rushes. You can choose a Studio lifelike voice on the Starter plan and above, and callers can always ask to be transferred to your team. It stays calm and polite no matter how the call goes.
Will it discuss a resident’s care?
No. It handles tours, general questions and messages, and it does not collect medical records or discuss anyone’s health. When a caller raises a care question about a resident, it takes a message or transfers the call to your staff, who decide what can be shared and with whom.
Can it transfer calls to our sales director?
Yes. On the Growth plan and above it can warm transfer to your team’s phones, and whoever answers sees the summary first. You can also add GH Live, trained human agents billed per call at a rate set for your business. You choose which calls transfer and which become messages.
Can it book tours at multiple communities?
The Pro plan supports multiple numbers and locations, so each community can have its own line, calendar and tour times while you manage them together. Tour summaries go to the right sales director for each community. That keeps each team focused on its own families without missing any inquiries.
Can it speak Russian or Ukrainian?
Yes. On Studio voices it answers in 89 languages, including Russian and Ukrainian, and the Value plan answers in English and Spanish. That helps communities serving older adults and families who prefer another language. A caller can ask about your community and book a tour in their preferred language, and your team receives the summary. That helps families feel comfortable from the first call.
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Hear your senior living community receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.