The AI receptionist for title companies that keeps closings moving
An AI receptionist for title companies answers your main line 24/7. It takes new title orders and closing scheduling requests, answers general questions about your process and documents from your notes, routes status calls to the right closer or processor, and never gives out wire instructions, so callers get a quick, careful answer every time.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Garden State Title Services
- Receptionist: Garden State Title Services, this is the virtual assistant. How can I help?
- Caller: I’m the buyer on 9 Elm Street. Can you tell me the wire instructions for closing?
- Receptionist: For your security, we never give wire instructions over the phone. Your closer will provide them through our verified process.
- Caller: Okay. Can I talk to my closer then?
- Receptionist: Of course. What’s your name and closing date?
- Caller: Kevin Brooks, closing on the 28th.
- Receptionist: Thank you, Mr. Brooks. I’m transferring you to your closer now, and they’ll see your question.
What the owner’s summary would include
- File:
- 9 Elm Street, closing on the 28th
- Caller:
- Kevin Brooks, buyer
- Request:
- Asked for wire instructions, not provided
- Action:
- Transferred to closer
Where title companies lose calls today
Status calls interrupt closings
Buyers, sellers, lenders and agents all call to ask where a file stands. Your closers are sitting at the table with another transaction and cannot answer, and the messages pile up by afternoon.
New orders wait in voicemail
An attorney or agent calls to place a title order on a new contract. If they reach voicemail, they may send it to another agency they know will answer the phone right away.
Wire fraud worries
Callers ask for wiring instructions by phone, and fraudsters impersonate parties to a deal. Your staff need every call handled consistently, with no one pressured into sharing sensitive account details.
Calls Vocenya answers for title companies
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- New title order requests
- Closing scheduling
- File status questions
- Payoff and document questions from lenders
- What to bring to closing
- Wire instruction requests
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your title agency gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help title companies?
It takes the routine calls off your closers’ desks. The AI answers general questions about your process, such as what documents buyers and sellers need, what to bring to closing and how long a title search usually takes, based on your notes. New orders are captured with property address, parties, contract date and referring attorney or agent, then sent to your intake team. Status questions are routed to the right person.
How does it handle wire instruction requests?
You set a firm rule and the AI follows it on every call: it never provides wiring instructions or account numbers by phone, no matter who the caller says they are or how urgent they sound. It explains that your office shares wire details only through your verified process and routes the caller to their closer. Every request is noted in the summary, so your team knows who asked, when and on which file.
Can it schedule closings?
Yes. The AI can book closings on your Google Calendar or Outlook calendar, offering open times in your conference rooms or noting a mobile or attorney-office closing. It captures who will attend, whether anyone is signing under a power of attorney and whether a seller will be out of state. Your closer confirms the details and sends the formal notice to every party, and anything unusual, like a seller signing remotely, is flagged in the summary so nobody is surprised at the table.
Can it route calls to different closers and processors?
Yes. You can list your team members and what they handle, such as residential closings, commercial files, post-closing or lender relations. The AI asks for the property address or client name and warm transfers the caller to the assigned closer on Growth and above, or takes a detailed message when that person is at the table. The person who picks up sees the AI’s summary, so the lender or agent on the line does not have to explain the file again.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Appointment reminder calls to buyers and sellers who have consented can confirm closing times and remind them to bring identification.
Serving title companies in New Jersey and New York City
In New Jersey, where attorneys commonly take part in residential closings, title agencies field calls from lawyers, agents, lenders and parties on the same file, so clear routing matters.
See how it works in New Jersey and New York City.
Questions from title companies
Does the AI have access to our file system?
No. It works from the notes you provide and captures details from callers. It does not look up file status or see commitments, payoffs or settlement statements. Status questions are routed to your team, who can answer them from your own production software.
Can it take new orders after hours?
Yes. It captures the property address, buyer and seller names, contract date, lender and referring professional, then sends the order request to your intake team so it is ready first thing in the morning and the search can start without a callback.
Will it tell callers it is a virtual assistant?
Yes, when asked, or upfront if you choose. It never pretends to be human, which also helps set clear expectations about what it can and cannot share on a call, especially when someone is pressing for account details or file information.
Does it support Spanish-speaking buyers?
Yes. Every plan answers in English and Spanish, and Studio voices answer in 89 languages, Russian and Ukrainian included. Buyers can ask about the closing process, what identification to bring and how long closing takes in their own language, and your closer gets the summary in English with the property address and closing date.
How much does a title company answering service cost?
Growth at $249 a month includes 1,000 minutes, calendar booking, warm transfers and recordings. Pro at $499 adds multiple locations for agencies with more than one office. Every plan includes a 14-day free trial and no contract, and you can cancel any time.
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