Website chat
Updated
In short
Website chat puts your receptionist on your website. Customise it on the Chats page, paste one line of code (or use the WordPress plugin), and reply yourself when a visitor asks for a person.
In this article
Website chat is a chat bubble on your website. Your virtual assistant answers visitors from what your receptionist already knows, and hands the chat to a person when needed.
Which plans include it
Website chat is included on the Growth and Pro plans. On other plans it is an add-on: $49/month, included on Growth and Pro.
Set it up in three steps
Open Chats in Vocenya. Only the account owner changes chat settings.
1. Customise
- Your brand color, and which corner the bubble sits in.
- A button label, a greeting and a picture. Without a picture, the chat shows your initials.
- An optional greeting that pops up after a few seconds, once per visit.
- After hours: keep answering and take details for a callback, or ask visitors to leave a message.
- Whether to show the chat on phones.
- The website addresses allowed to show your chat.
2. Install
Choose where your website is built. Vocenya shows the steps for:
- WordPress: download the Vocenya Chat plugin. Your site key is already inside.
- Squarespace, Wix, Shopify and Webflow: paste one line of code where each one says.
- Google Tag Manager, or any other website: paste the code just before the closing body tag.
- My developer does it: we email your developer the code and the steps.
No website, or a builder that blocks code? Use your chat link or QR code in your Google listing, social profiles and emails.
3. Verify
Open your website in a private window. The chat bubble appears in the corner. Then tap I've added it, check now in Vocenya. The badge says Live once the chat has loaded on your site.
When a visitor needs a person
The visitor can tap Talk to a person, or the assistant hands off on its own. The chat goes to a GH Live agent if you have GH Live and one is free. Otherwise it goes to your team: you get an alert, and you reply from Chats in Vocenya or in the app. Any team reply takes the chat over from the AI.
Leads from chat
When a visitor leaves a phone number or email, a lead is created and you get an email with their details.
HIPAA mode
Chat works in HIPAA mode. Chats stay on our BAA-covered systems, and email alerts never include what visitors wrote.
Developers: see the live chat developer guide. Learn more about website live chat.