App notifications
Updated
In short
The app alerts you to missed calls, new leads, call summaries, chats waiting for a person and more. Choose them in Settings, Notifications. Quiet hours make alerts silent, except urgent ones if you allow them.
In this article
Choose your alerts
In the app, open Settings, then Notifications. You can also do this on the website under Settings, Notifications, where each alert can go to the Phone app, your Browser or Email.
The alerts are: missed call, message taken, new lead, chat waiting for the team, transfer not answered, call summary, and for owners, billing and trial, and receptionist needs attention. What each alert means.
Quiet hours
Set quiet hours and alerts on your phone and in your browser arrive silently. Emails still arrive as usual.
Turn on Let urgent alerts through to still hear missed calls and visitors waiting in the chat.
Act from the alert
- On a missed call alert, tap Call back.
- On a chat waiting for the team, tap Reply or Open.
In HIPAA mode
Alerts leave out callers' details. Open the app to see them.