An AI receptionist for audiologists that speaks clearly and patiently
An AI receptionist for audiologists answers every call to your practice in a clear, unhurried voice. It books hearing evaluations and hearing aid fittings, schedules clean-and-check visits, and answers questions about hours, batteries and the insurance plans listed on your site. Sudden hearing loss and clinical questions go to your audiologists, and it never gives medical advice.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Quiet Harbor Hearing
- Receptionist: Thank you for calling Quiet Harbor Hearing. I’m the practice’s virtual assistant. How can I help you today?
- Caller: I’m calling for my father. He’s having trouble hearing the TV and we want to get him tested.
- Receptionist: I can book a hearing evaluation for him. What is your father’s first name?
- Caller: Walter.
- Receptionist: Thank you. I have a hearing evaluation for Walter on Tuesday at 11:00 or Thursday at 2:30. The visit takes about an hour. Which is better?
- Caller: Thursday. Can I come with him?
- Receptionist: Yes, family members are welcome at the visit. Walter is booked Thursday at 2:30. You’ll get a reminder call the day before.
What the owner’s summary would include
- Patient:
- Walter (new)
- Reason:
- Hearing evaluation
- Booked:
- Thursday 2:30 PM
- Caller:
- Adult child, will attend
Where audiologists lose calls today
Phone calls are harder for your patients
Many of your callers have hearing loss, and phone conversations are already difficult. Rushed voicemail greetings and busy front desk staff speaking quickly make it harder for them to book the help they called for.
Repair and battery calls pile up
A hearing aid stops working or a patient runs low on batteries or domes. These calls are frequent and quick, but they keep your front desk from the patient being fitted in the next room.
Adult children call on behalf of parents
Family members often call to set up a first hearing test for a parent. They are usually calling from work on a break, and if nobody answers, the appointment can get put off for months.
Calls Vocenya answers for audiologists
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Hearing evaluation scheduling
- Hearing aid fittings and follow-ups
- Repairs, clean-and-checks and battery pickup
- Family members booking for a parent
- Insurance and hearing aid coverage questions
- Tinnitus consultation inquiries
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your audiology practice gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help audiologists serve patients with hearing loss?
The AI speaks at a steady pace, repeats information when asked and never sounds rushed, even when your front desk is busy. You can choose a clear voice and adjust how it greets callers. It confirms each detail back to the caller before booking. For patients who struggle with phone calls, a patient and consistent voice makes it easier to book a hearing test or a repair visit on the first try. Family members calling on a parent’s behalf get the same calm experience.
Can an audiology answering service handle hearing aid repairs?
Yes. The AI takes the patient’s first name, the problem with the device and when they can come in, then books a repair or clean-and-check visit or sends the request to your team. For battery and supply pickups, it shares your hours and pickup process from your website. Your front desk gets organized requests instead of a string of voicemails. Patients know their request was received and when to expect a call back, which matters when they depend on their hearing aids every day.
What happens when a caller reports sudden hearing loss?
Sudden hearing loss is time sensitive, so you decide the routing. The AI can transfer the call to your office, notify your audiologist right away or tell the caller to seek urgent medical care, based on your rules. If a caller describes emergency symptoms such as stroke signs, the AI tells them to call 911. It does not diagnose or give medical advice. Your audiologist gets a summary of every call like this, with the patient’s first name and when the change started, so they can follow up quickly.
Can family members book for a parent?
Yes. Many first hearing tests are booked by an adult child. The AI captures who is calling, the patient’s first name and the reason, answers questions about what the visit involves from your website and books the appointment. Audiology practices can add HIPAA mode with a signed BAA for $150 a month for patient-safe alerts and recordings kept in GH-controlled systems. The AI never gives medical advice to the family either.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. HIPAA mode answers in English and Spanish.
HIPAA mode
A signed BAA, patient-safe alerts and recordings kept in GH-controlled systems.
Serving audiologists in New Jersey and New York City
Audiology practices in Bergen, Morris and Ocean counties and across Brooklyn and Queens serve many older adults whose families call from work during the day. The AI answers in English and Spanish, including in HIPAA mode, and Studio voices without HIPAA mode answer in 89 languages, Russian and Ukrainian included, which helps practices serving Russian- and Ukrainian-speaking seniors.
See how it works in New Jersey and New York City.
Questions from audiologists
Can the AI slow down or repeat itself?
Yes. Callers can ask it to repeat something, and it will. It speaks clearly and confirms times, dates and names back to the caller. You can hear exactly how it sounds by testing it at vocenya.com, where it calls your phone.
Will it recommend hearing aids?
No. The AI never gives medical advice or recommends a device. It can share general information about the brands and services on your website and book a hearing evaluation, where your audiologist makes recommendations. It will not steer a patient toward a product.
Can it text patients who struggle with calls?
No. The AI does not send texts or links. It can repeat booking details as often as the caller needs and note in the summary that the patient needs extra help, so your team can follow up.
Does it speak Russian?
On Studio voices without HIPAA mode, yes: they answer in 89 languages, Russian and Ukrainian included. In HIPAA mode, which most audiology practices use, it answers in English and Spanish only. Patients and their families can book, ask about batteries or request a repair in their language, and your team gets the summary in English, ready to act on.
What plan should an audiology practice choose?
Starter at $99 a month adds lifelike Studio voices, which many practices prefer for clarity. Growth at $249 adds calendar booking, warm transfers and recordings. Every plan includes a 14-day free trial, has no contract and can be cancelled any time.
Related industries
Hear your audiologist receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.