The AI receptionist for behavioral health clinics and intake teams
An AI receptionist for behavioral health clinics answers intake and scheduling calls around the clock. It explains your programs and the insurance you list, books intake appointments, and routes medication and clinical questions to your staff. It never gives clinical advice, and anyone in crisis hears the 988 Suicide and Crisis Lifeline and 911 right away.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Northgate Behavioral Health
- Receptionist: Thank you for calling Northgate Behavioral Health. I’m the clinic’s virtual assistant. If you are in crisis, you can call or text 988 at any time. How can I help today?
- Caller: I want to start seeing someone for depression. Are you taking new patients?
- Receptionist: Yes, the clinic is scheduling new intake appointments. The intake visit is with a clinician who will talk with you about services. Can I have your first name?
- Caller: It’s Tanya.
- Receptionist: Thank you, Tanya. I have an intake appointment Monday at 11:00 in person or Tuesday at 4:00 by telehealth. Which would you prefer?
- Caller: Telehealth on Tuesday.
- Receptionist: You’re booked for a telehealth intake Tuesday at 4:00. You’ll find the forms on our website. If things feel worse before then, you can call or text 988, or call 911 in an emergency.
What the owner’s summary would include
- Client:
- Tanya (new)
- Reason:
- Seeking care for depression
- Booked:
- Tuesday 4:00 PM telehealth intake
Where behavioral health clinics lose calls today
Intake lines are overwhelmed
Behavioral health clinics often have more people seeking care than open appointments. Intake coordinators spend the day on the phone explaining programs, checking whether a caller fits your services and returning messages from callers who could not get through.
Medication calls need prescribers
Clients call about psychiatric medication refills, side effects and appointments with prescribers. Those calls must reach clinical staff, but they arrive on the same lines as scheduling and billing questions.
Crisis calls cannot wait
A person in crisis may call your main number at any hour. Your clinic needs a consistent response that directs them to immediate help every single time, even when the office is closed.
Calls Vocenya answers for behavioral health clinics
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- New client intake requests
- Psychiatry and medication management visits
- Therapy, group and IOP program questions
- Insurance and Medicaid plan questions
- Medication refill requests for prescribers
- Family members seeking help for a loved one
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your behavioral health clinic gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help behavioral health clinics with intake?
An AI receptionist answers every intake call immediately, explains your services and programs from your website and books intake appointments into your calendar. It captures only what intake needs to get started, such as a first name and the reason for seeking care. Your intake coordinators get organized summaries and spend their time on the conversations that need a person, instead of returning voicemails from people who could not get through.
How does a behavioral health answering service respond to crisis calls?
Consistently. The AI can mention 988 in its greeting, and whenever a caller says anything suggesting risk of harm, it gives them the 988 Suicide and Crisis Lifeline, which they can call or text, and tells them to call 911 in an emergency. It does not counsel, assess risk or keep the person on the line in place of real help. You decide whether it also transfers to your on-call clinician. The same response is given on every call, at any hour.
What happens with medication and prescriber calls?
Medication questions go to your prescribers and nursing staff. The AI never comments on a medication, a dose or a side effect. It takes the client’s first name and the request, such as a refill or a question for the prescriber, then routes it by app alert, email or transfer based on your rules. Your team handles every clinical decision and responds directly to the client. Nothing about medication is left in a general voicemail box.
Is an AI receptionist appropriate for behavioral health?
With clear limits, yes. Behavioral health clinics can add HIPAA mode with a signed BAA for $150 a month for patient-safe alerts and recordings kept in GH-controlled systems. The AI identifies itself as a virtual assistant, never asks for clinical history and never gives advice. Your clinic should review your own obligations for specific program types. You review and edit everything the AI says before it goes live. Clinical decisions stay with your team.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. HIPAA mode answers in English and Spanish.
HIPAA mode
A signed BAA, patient-safe alerts and recordings kept in GH-controlled systems.
Serving behavioral health clinics in New Jersey and New York City
Behavioral health clinics in New Jersey and New York City serve clients who speak many languages. The AI answers in English and Spanish, including in HIPAA mode, and in 89 languages on Studio voices without HIPAA mode, which helps clinics in Hudson and Passaic counties, the Bronx and southern Brooklyn welcome callers in their preferred language.
See how it works in New Jersey and New York City.
Questions from behavioral health clinics
Can family members call for a loved one?
Yes. The AI can explain your services and intake process to a family member and share how the person seeking care can schedule. It collects only a first name and the reason for calling. If the family member describes an emergency, it gives them 988 and 911.
Does the AI screen clients for programs?
No. It shares program descriptions from your website and books an intake appointment, where your clinicians decide what level of care fits. It never makes clinical judgments or tells a caller they do or do not qualify. Your intake team gets a summary of every booking.
Can it support telehealth scheduling?
Yes. The AI can offer in-person and telehealth slots from your calendar on Growth and above, book the one the caller prefers and tell them where to find your forms or instructions page on your website. Your team gets a summary showing which visit type they chose.
Can calls be transferred to our intake team?
Yes. The AI can warm transfer to your intake coordinators during business hours, or to a trained GH Live agent as an add-on priced for your business. The person who picks up sees the AI’s summary, so the caller does not have to repeat a difficult story.
How do we set it up?
Enter your clinic website and Vocenya builds a draft receptionist in about 20 seconds. Your team reviews and edits it, including your crisis wording and routing, before it answers any real calls. Every plan has a 14-day free trial with no contract.
Related industries
Hear your behavioral health clinic receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.