The AI receptionist for marketing agencies that qualifies leads before you get on the call
An AI receptionist for marketing agencies answers your phone while your team is heads-down on client work. It asks prospects what they need, such as SEO, paid ads, social or a new website, along with their industry, timeline and budget range, then books a discovery call. Current clients get routed to their account manager.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Northfield Creative
- Receptionist: Thanks for calling Northfield Creative. I’m the agency’s virtual assistant. How can I help?
- Caller: I run a couple of dental offices and I want help getting more new patients online.
- Receptionist: Happy to help. Are you most interested in search ads, SEO, social media, or a new website?
- Caller: Probably ads and maybe a new website. Ours is pretty old.
- Receptionist: Got it. Do you have a rough monthly budget in mind, and when would you like to get started?
- Caller: Maybe three to five thousand a month, starting next month.
- Receptionist: Thank you. I can book a discovery call with Elena, who leads healthcare accounts, Tuesday at 11 or Wednesday at 2.
- Caller: Tuesday at 11 works.
What the owner’s summary would include
- Prospect:
- Owner, 2 dental offices
- Services:
- Paid search ads; website redesign
- Budget / timing:
- $3k to $5k per month; start next month
- Booked:
- Discovery call Tue 11:00 am with Elena
Where marketing agencies lose calls today
Your team is always in meetings
Strategists, designers and account managers spend their days on client calls and in production. When a new prospect calls the main line, there is often nobody free to pick up.
Too many unqualified calls
Your main number gets vendor pitches, job seekers, and businesses with no budget for your services. Sorting all of them from real prospects costs senior time that should be going to paying clients.
Inbound leads cool fast
A business owner who finds your agency and calls is comparing options that same day. If they reach voicemail, they book a call with the next agency on their list.
Calls Vocenya answers for marketing agencies
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- New prospects asking about services
- Current clients asking for their account manager
- Website and SEO inquiries
- Paid advertising questions
- Vendor and partnership pitches
- Job applicants
- Referrals from other clients
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your agency gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help marketing agencies close more clients?
It answers every inbound call in your agency’s name and runs the first-call qualification your team would do. It asks which services the caller wants, what industry they are in, their timeline, and a budget range if you want it to. Qualified prospects get a discovery call booked into Google Calendar or Microsoft 365 with the right person, and you get a summary by email and app notification. Your senior people only get on calls worth their time.
Can an agency answering service screen out vendors and job seekers?
Yes. You tell the assistant how to handle each type of caller. Vendors can be asked to send an email to an address you choose. Job applicants can be pointed to your careers page. Businesses below your minimum budget can be told politely that the agency may not be the right fit and, if you like, given a lower-cost option you offer. You still receive summaries so you can see every call.
How are current client calls handled?
The assistant asks for the caller’s name and company, then warm transfers them to their account manager or takes a detailed message. The account manager sees the summary before picking up, so the client does not have to explain the issue twice. If a client says something is urgent, like a site being down or an ad campaign spending wrong, the assistant can mark it urgent and try the backup contact.
Can the AI also answer our website chat?
Yes. Website live chat uses the same business knowledge as the phone assistant. It answers visitor questions, captures leads with the same qualifying questions, and hands chats to your team when needed. Live chat is included on Growth and Pro plans and is a $49 a month add-on on Value and Starter. Every chat produces the same kind of summary as a phone call, so your team sees all inbound leads in one place.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls reach prospects who fill out your contact form within moments, so you book the discovery call before they hear back from another agency.
Serving marketing agencies in New Jersey and New York City
Agencies in Manhattan, Brooklyn, Jersey City and Hoboken compete for the same local and regional clients. Answering every inbound call on the first ring is a simple way to stand out when a business owner is calling around.
See how it works in New Jersey and New York City.
Questions from marketing agencies
Can the AI ask about budget?
Yes, if you want it to. You can have it ask for a monthly budget range or a project range, and set a minimum below which it politely explains the agency may not be the right fit. Many agencies find this saves the most senior time.
Can it book discovery calls with different team members?
Yes. You can route by service or industry, for example SEO prospects to one strategist and healthcare clients to another. The assistant books into that person’s Google Calendar or Microsoft 365 calendar and sends them the summary. Each person walks into the call knowing what the prospect wants.
Does it tell callers it is an AI?
Yes. It identifies as your agency’s virtual assistant. You choose whether it says so at the start of every call or only when asked. It never pretends to be a person, and callers can ask for a human transfer at any time.
Does it work with our existing number?
Yes. You can keep your current number by forwarding it to Vocenya, or get a new local number. GH Phone adds business lines and a browser softphone for your team at $25 per user per month if you want it.
How quickly can we set it up?
Enter your agency’s website and Vocenya builds a first version in about 20 seconds. You then edit the qualifying questions, routing and answers before it takes real calls. You can test it at vocenya.com, where it calls your phone, and every plan has a 14-day free trial.
Related industries
Hear your marketing agency receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.