The AI receptionist for staffing agencies that sorts clients from candidates
An AI receptionist for staffing agencies answers every call and sorts it right away. Clients who need workers get their order details recorded, such as role, number of people, shift, location and start date, and routed to a recruiter. Job seekers and current workers get their name, skills, availability and questions taken down, in the caller’s language (89 languages on Studio voices, English and Spanish on Value).
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Meridian Workforce
- Receptionist: Thank you for calling Meridian Workforce. I’m the virtual assistant. Are you calling as a client or about a job?
- Caller: I’m a client. This is Frank at Bayonne Cold Storage. I need four more pickers starting tomorrow.
- Receptionist: Thank you, Frank. Which shift, and how long do you expect to need them?
- Caller: First shift, 6 a.m. to 2:30, at least two weeks.
- Receptionist: Got it. Do they need forklift certification or any special gear for the cold rooms?
- Caller: No forklift, but they need freezer gear. We supply it.
- Receptionist: Thank you. I’m sending this to Shanice, your account recruiter, and transferring you now so she can confirm.
- Caller: Perfect.
What the owner’s summary would include
- Client:
- Bayonne Cold Storage; Frank
- Order:
- 4 pickers, first shift 6:00 am to 2:30 pm, 2+ weeks
- Requirements:
- No forklift; freezer gear supplied by client
- Status:
- Warm transferred to Shanice; start tomorrow
Where staffing agencies lose calls today
Job seekers flood the line
Most calls to a staffing agency come from people looking for work or checking on an application. When recruiters answer every one, a client calling with an urgent order can hit a busy signal.
Clients need people fast
A warehouse short three workers for tomorrow’s early shift calls the agencies it knows until one answers. If yours goes to voicemail, the order goes to another agency and may not come back.
Call-outs come before dawn
Workers call out sick early in the morning, before your office opens. If nobody records it, you learn about the gap when the client calls angry that someone did not show up.
Calls Vocenya answers for staffing agencies
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Clients placing a new order
- Job seekers asking about openings
- Workers calling out for a shift
- Timesheet and paycheck questions
- Candidates checking on an application
- Clients changing shift needs
- Background check and onboarding questions
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your staffing agency gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help staffing agencies fill more orders?
It makes sure client calls never get stuck behind job seeker calls. The assistant asks every caller whether they are a client, a candidate or a current worker, then handles each differently. Client orders get the role, headcount, shift, location, start date and requirements recorded and transferred to the account recruiter. You get a summary by email and app notification the moment the call ends, so you can start filling the order right away.
Can a staffing agency answering service handle job seekers?
Yes. The assistant answers questions about how to apply, office hours, what to bring for registration, and the types of jobs you place, using information you provide. It records the candidate’s name, number, skills, availability and preferred location, and can book a registration appointment in Google Calendar or Microsoft 365. It does not promise anyone a job or pay rate unless you give it approved wording to share. Your recruiters get a clean list of candidates to call back.
How are early-morning call-outs handled?
Workers can call at any hour to report they will miss a shift. The assistant records their name, the client site, the shift, and the reason if they want to give it, and alerts your on-call recruiter immediately. You can have it warm transfer those calls during certain hours instead. Either way, you know about the gap before the client does and can start finding a replacement.
Can it speak with workers in Spanish?
Yes. On Studio voices the assistant answers in 89 languages, including Spanish, and switches to the caller’s language during the call. The Value plan answers in English and Spanish. For agencies placing workers in warehouses, manufacturing, hospitality and cleaning, that means candidates and workers can register, ask questions, and report call-outs in the language they are most comfortable with. Your summaries note the language so the right recruiter follows up. If a worker asks for a person, the assistant can warm transfer them to a bilingual recruiter or a trained GH Live agent.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Outbound campaigns to workers who have given consent can offer open shifts, with built-in Do-Not-Call checks, calling hours of 8am to 8pm and a limit of 3 attempts in 24 hours.
Serving staffing agencies in New Jersey and New York City
Staffing agencies serving the warehouses and distribution centers along the New Jersey Turnpike corridor, from Elizabeth and Secaucus to Edison and Cranbury, run early shifts that start long before office hours. Call-outs and orders come in at all hours.
See how it works in New Jersey and New York City.
Questions from staffing agencies
Can the AI tell job seekers what jobs are open?
It can share the job information you give it, such as the types of roles you fill and the areas you cover. If you keep that list updated, it can describe current openings in general terms. It does not promise anyone a placement or a pay rate beyond what you approve.
Can clients place orders after hours?
Yes. The assistant takes the order details at any hour and sends them to your on-call recruiter as an alert right away. You can also have it warm transfer client calls to an on-call phone after hours, so urgent orders get confirmed the same night.
Does it handle timesheet and pay questions?
It records the worker’s name, the client site, the pay period and the question, and sends it to your payroll or recruiting team. It does not look up pay information itself, so workers always get accurate answers from your staff.
Can we call workers about open shifts?
Yes, if they have given consent. Outbound campaigns include Do-Not-Call checks, local calling hours of 8am to 8pm, consent records and a limit of 3 attempts in 24 hours. Workers who say yes can be passed to a recruiter to confirm.
How much does it cost?
Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead and multiple numbers and locations for agencies with several branches. Every plan has a 14-day free trial and no contract.
Related industries
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