AI intake for personal injury lawyers, answered the moment the phone rings
AI intake for personal injury lawyers answers every call to your practice, including nights and weekends. It records when and where the accident happened, the type of injury, whether the caller got medical treatment, and who else was involved, then books a consultation or transfers the call. It never gives legal advice or estimates case value.
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How a call goes
Castellano Injury Law
- Receptionist: Thank you for calling Castellano Injury Law. I’m the firm’s virtual assistant. Are you calling about an injury?
- Caller: Yeah, I got rear-ended on the Turnpike two days ago and my neck is killing me.
- Receptionist: I’m sorry that happened. I’ll take a few details so an attorney can review it. I can’t give legal advice, but I can set up a free consultation if the firm offers one. Did you get medical treatment?
- Caller: I went to urgent care yesterday. They said whiplash.
- Receptionist: Thank you. Was a police report taken, and do you have the other driver’s name or insurance company?
- Caller: State police came. The other guy was Marcus Doyle, he had Liberty something.
- Receptionist: Got it. I can book you with an attorney tomorrow at 11 by phone, or I can transfer you to the intake team now. Which would you like?
- Caller: Transfer me now, please.
What the owner’s summary would include
- Incident:
- Rear-end collision, NJ Turnpike, 2 days ago
- Injury:
- Neck pain, whiplash per urgent care
- Other party:
- Marcus Doyle; police report taken
- Status:
- Warm transferred to intake team
Where personal injury lawyers lose calls today
Accident calls come at all hours
Crashes, falls and job site injuries do not follow office hours. Someone calling from an emergency room waiting area on a Saturday night will not leave a voicemail. They call the next number they saw on a billboard.
Intake calls run long
A proper personal injury intake takes time: date, location, injuries, treatment, insurance, police report, witnesses. When your intake team is on one call, the next injured caller is waiting or hanging up.
Many calls are not viable cases
Property damage only, expired incidents, and matters you do not handle all land on the same line. Your team spends real time on callers who will never become clients before reaching the ones who might.
Calls Vocenya answers for personal injury lawyers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Car and truck accident injuries
- Slip and fall incidents
- Construction and workplace injuries
- Dog bites
- Existing clients checking on their case
- Medical providers and insurers calling
- Property damage only calls
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your personal injury practice gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does AI intake for personal injury lawyers work?
The assistant answers in your firm’s name and walks the caller through the questions your intake team would ask first. You set the list: incident date and location, how it happened, injuries, medical treatment, police or incident report, insurance information, and the names of other people involved. It writes everything into a summary that reaches you by email and app notification as soon as the call ends. From there it can book a consultation in Google Calendar or Microsoft 365, or warm transfer a strong lead to your intake team or an attorney while the caller is still on the line.
Can an AI answering service qualify personal injury leads?
It can sort calls using the rules you give it. If you only take matters with physical injury, it asks about injuries and treatment early. If you do not handle workers’ compensation or medical malpractice, it can say so politely and move on. It does not decide whether someone has a case or tell them what their claim is worth. It simply routes the calls that match your criteria to your people fastest and records the rest, so nothing is lost.
What does the AI say when a caller asks what their case is worth?
It tells them that only an attorney can evaluate a claim after reviewing the facts, and offers to set up a consultation or transfer them to someone at the firm. It will not estimate settlements, promise results, or describe your fee arrangement unless you give it approved language to share, such as the fact that consultations are free. This keeps the call focused on getting the facts to your attorneys.
Can it handle Spanish-speaking injury callers?
Yes. On Studio voices the assistant answers in 89 languages, including Spanish, and can switch to the caller’s language during the call. The Value plan answers in English and Spanish. Your summary still arrives in a readable format for your team. For personal injury firms that advertise in Spanish across northern New Jersey or the Bronx and Queens, that means those callers get a full intake instead of a hurried message. If a Spanish-speaking caller asks for a person, the assistant can warm transfer them to a bilingual member of your team.
Run a general practice or a firm with several practice areas? See the AI receptionist for law firms.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls reach people who submit an accident inquiry on your website within moments, while they are still deciding which firm to hire.
Serving personal injury lawyers in New Jersey and New York City
Crashes on the Turnpike, Garden State Parkway, BQE and Long Island Expressway happen around the clock, and injured callers in New Jersey and New York City often phone from the scene or the ER. After-hours intake means those calls reach your firm, not a competitor’s.
See how it works in New Jersey and New York City.
Questions from personal injury lawyers
Will the AI tell a caller they have a case?
No. It collects facts and schedules consultations but does not evaluate claims, predict outcomes or estimate value. When asked, it explains that an attorney needs to review the matter and offers a consultation or a transfer. You control the wording it uses.
Can the AI transfer hot leads to my phone?
Yes. You decide which calls get transferred live, for example recent accidents with medical treatment. The assistant warm transfers to your intake team or attorney, and the person who picks up sees the AI’s summary, so the caller does not have to repeat the story.
What if nobody at the firm can take a transfer at night?
You can add GH Live, a trained human agent who takes over the call with the AI’s summary in front of them. It is an add-on priced for your firm, based on your industry and call volume. Or the assistant can book a consultation for the next morning and send you the full intake right away.
Does it record calls for our intake file?
Growth and Pro plans include call recordings, and transcripts and summaries are available depending on your plan. Every call produces a written summary sent by email and app notification. Check your state’s call recording notice rules and set the greeting accordingly.
How fast can we get it running?
Enter your firm’s website and Vocenya builds a first version of the receptionist in about 20 seconds. You then edit the intake questions, practice areas and transfer rules before it answers any real calls. You can test it at vocenya.com, where it calls your phone.
Still comparing tools? See AI receptionists for law firms, with every vendor’s published prices and features, ours included.
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Hear it yourself
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