The AI receptionist for pet boarding that takes every reservation
An AI receptionist for pet boarding and doggy daycare answers your phone 24/7. It takes boarding reservation requests with dates, pets and special needs, and books daycare evaluations. It explains vaccination requirements, temperament tests, drop-off and pickup hours and what to pack, all from your own policy. You get a summary so you can confirm space.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Happy Tails Lodge
- Receptionist: Thanks for calling Happy Tails Lodge, this is the virtual assistant. How can I help?
- Caller: I need to board two dogs from December 22nd to the 29th.
- Receptionist: I can put in that request. Have they stayed with us before?
- Caller: No, first time. One takes a daily pill.
- Receptionist: Thanks. Per our policy, new guests need a temperament evaluation and current rabies, distemper and Bordetella records. We can give daily pills. I’ll send this to the team to confirm space. Your name and number?
- Caller: Mike Chen, 732-555-0164. Dogs are Bella and Max.
- Receptionist: Thanks, Mike. The team will call to confirm the dates and set up the evaluation.
What the owner’s summary would include
- Request:
- Boarding Dec 22 to 29, 2 dogs (new clients)
- Pets:
- Bella and Max; one needs a daily pill
- Next steps:
- Confirm space, book evaluation, collect vaccine records
- Owner:
- Mike Chen, 732-555-0164
Where pet boarding lose calls today
Holiday requests all arrive at once
Weeks before Thanksgiving, winter break and summer vacations, every family calls about the same dates. Your staff is walking dogs and cleaning runs, and the phone rings nonstop.
Vaccine and eval questions repeat
New families ask which shots you need, how far in advance, whether Bordetella timing matters and why their dog needs a trial day. Explaining it all again eats into care time.
Your staff belongs with the dogs
Every minute at the front desk phone is a minute not in the play yard. When the phone wins, supervision and care feel the squeeze.
Calls Vocenya answers for pet boarding
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Boarding reservation requests
- Holiday availability
- Daycare evaluation and trial days
- Vaccination requirements
- Medication and special diet questions
- Drop-off and pickup hours
- Checking on my pet
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your boarding kennel gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help pet boarding businesses?
It takes the front desk calls so your staff can stay with the animals. For each reservation request, it captures dates, number and names of pets, breed and size, whether they’ve stayed before, medications and feeding needs. It sends a summary by email and app notification right away. You confirm space from your booking system and call back. Nothing gets lost in voicemail during the holiday rush.
Can the AI explain my vaccination and evaluation rules?
Yes, from your written policy. List the required vaccines, how far before a stay they must be given, whether you accept titers, and your evaluation or trial day process. The AI explains exactly that on every call. It won’t give medical advice; if a caller asks whether their dog should get a vaccine, it tells them to ask their veterinarian.
Can it confirm boarding availability?
Not directly, since it can’t see your kennel software. It takes the request, tells the caller your team will confirm, and sends you the details. For daycare evaluations, it can book directly into your calendar using the times you set. That keeps you in control of capacity.
What about calls from owners checking on their pet?
Owners away on a trip sometimes call to check in. The AI takes the pet’s name and the owner’s question and alerts your staff, who can call back with an update. If the owner reports a worry, such as a medication change, it marks the summary urgent.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Reminder calls can prompt families to send updated vaccine records and confirm drop-off times before a holiday stay.
Serving pet boarding in New Jersey and New York City
Families across New Jersey and the boroughs book boarding around school breaks, summer shore trips and holidays, and those dates fill early. The AI receptionist captures every request with dates and pet details while your staff handles the dogs already in your care.
See how it works in New Jersey and New York City.
Questions from pet boarding
Can the AI confirm a boarding reservation?
It takes the request and sends it to your team, who confirm space in your booking system. It tells callers clearly that the stay isn’t confirmed until your team calls back.
Will it give medical advice about pets?
No. It explains your vaccine and care policies and refers health questions to the pet’s veterinarian.
Can it book daycare evaluations?
Yes. On Growth and up, it books evaluations into Google Calendar or Microsoft 365 using the slots you set.
Does it handle cats and other pets?
Yes. It follows whatever you put in its notes, including which animals you accept and any separate cat boarding rules.
How much does it cost?
Value is $49 a month for 250 AI minutes. Growth at $249 adds calendar booking, warm transfers and recordings. Every plan includes a 14-day free trial.
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Hear your pet boarding facility receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.