The AI receptionist for veterinarians that keeps the front desk calm
An AI receptionist for veterinarians answers your practice phone 24/7. It books wellness visits, vaccines and sick appointments, and answers hours, directions and policy questions. When a caller describes an emergency, it follows your instructions exactly, transferring to your team or giving the nearest emergency animal hospital. It never gives medical advice and sends you every call summary.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Riverside Animal Clinic
- Receptionist: Thank you for calling Riverside Animal Clinic. I’m the clinic’s virtual assistant. How can I help?
- Caller: My cat’s been throwing up since this morning and won’t eat. Can she be seen?
- Receptionist: I’m sorry she’s not feeling well. I can’t give medical advice, but if she seems in distress or can’t keep water down, please tell me now so I can get you to the right place. Otherwise, I have a sick visit today at 3:40.
- Caller: She’s drinking, just tired. 3:40 is fine.
- Receptionist: You’re booked. What are your name, number and your cat’s name?
- Caller: Sarah Levin, 201-555-0181. Her name is Mochi.
- Receptionist: Mochi is set for 3:40 today, Sarah. If she gets worse before then, call back right away and choose the emergency option.
What the owner’s summary would include
- Appointment:
- Sick visit, today 3:40pm
- Patient:
- Mochi (cat)
- Reason:
- Vomiting since morning, not eating, still drinking
- Owner:
- Sarah Levin, 201-555-0181
Where veterinarians lose calls today
The front desk is juggling everything
Your team checks in a limping dog, takes a payment and calms a nervous cat owner while the phone keeps ringing. Callers wait on hold or hang up, and booking calls turn into missed visits.
Emergencies need a clear path
A frantic owner whose dog ate chocolate needs to know right now whether to come in or go to the emergency hospital. A voicemail greeting or a long hold is the wrong answer.
Routine calls crowd out real care
Refill requests, record requests, vaccine reminders and “what time do you open” fill the day. Your technicians and assistants get pulled to the phone instead of helping in exam rooms.
Calls Vocenya answers for veterinarians
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Wellness exams and vaccines
- Sick pet appointments
- Emergency calls (routed per your protocol)
- Prescription refill requests
- Medical record requests for boarding or groomers
- Spay and neuter scheduling
- Hours, directions and payment policy
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your veterinary practice gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help veterinary practices?
It takes the routine phone load off your front desk. It books wellness visits, vaccines, sick visits and surgery consults into Google Calendar or Microsoft 365, using the appointment types and times you set. It answers hours, directions, payment and new client questions from your notes, and takes refill and record requests for your team. Every call ends with a summary by email and app notification, so your staff can focus on the pets and people in the building.
How does the AI handle veterinary emergencies?
It follows your practice’s instructions, and only those. You decide which situations count as emergencies, such as toxin ingestion, trouble breathing or being hit by a car, and what happens next. During hours it can warm transfer straight to your team. After hours it can give the name, address and number of the emergency animal hospital you name. It never tells a caller whether a symptom is serious.
Will the AI give medical advice to pet owners?
No. It doesn’t diagnose, suggest treatments, recommend medication doses or say whether something can wait. It books appointments, passes questions to your team and routes emergencies the way you’ve set up. If an owner asks a medical question, it offers an appointment or a callback from your staff instead.
Is a veterinary answering service covered by HIPAA?
No. HIPAA covers human health information, not veterinary records, so Vocenya’s HIPAA mode isn’t needed or offered for vet clinics. You still control what the AI says and collects, and you can choose call recordings, transcripts and summaries depending on your plan. Many practices simply keep sensitive details for their own staff.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Appointment reminder calls help cut no-shows for vaccines, dental cleanings and surgeries, keeping your schedule full.
Serving veterinarians in New Jersey and New York City
Veterinary practices across New Jersey and NYC see seasonal spikes, such as tick season in wooded North and Central Jersey and summer heat concerns in the city. The AI receptionist keeps booking routine visits while your team handles the pets in front of them.
See how it works in New Jersey and New York City.
Questions from veterinarians
What does the AI do when a pet emergency call comes in?
It follows your written protocol. It can transfer to your team during hours or give the details of the emergency animal hospital you name after hours. It doesn’t decide how serious the situation is. It sends the right path your practice has set.
Does the AI give medical advice?
No. It won’t diagnose, suggest treatments or advise on medications. It books an appointment, takes a message for your staff or routes the call per your emergency instructions.
Do veterinarians need HIPAA mode?
No. Veterinary practices aren’t covered by HIPAA, which applies to human healthcare. Vocenya’s HIPAA mode is only for human healthcare providers.
Can it handle prescription refill requests?
It takes refill requests with the pet’s name, medication and pharmacy details and sends them to your team to approve. It never approves a refill itself.
Can it book directly into my schedule?
On Growth and up, it books into Google Calendar or Microsoft 365. If your practice management software isn’t connected, it can take the request and send it to your front desk.
Does it speak Spanish?
Yes. On Studio voices it answers in 89 languages, including Spanish, and the Value plan answers in English and Spanish. That helps practices serving clients who prefer another language.
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Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.