The AI receptionist for pet groomers that answers while you’re at the tub
An AI receptionist for pet groomers answers your phone 24/7 while you bathe, dry and trim. It books grooming appointments, asks the breed, size and coat condition, and answers vaccination requirements straight from your own policy, such as rabies proof. It handles hours and pickup questions and sends you a summary of every call, including new clients.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Muddy Paws Grooming
- Receptionist: Hi, thanks for calling Muddy Paws Grooming, this is the virtual assistant. How can I help?
- Caller: I’d like to book my goldendoodle for a full groom. We’re new.
- Receptionist: Welcome! Per our policy, new dogs need current rabies proof and a vet record for distemper and Bordetella. How much does he weigh, and is he matted anywhere?
- Caller: About 55 pounds. A little matted behind the ears.
- Receptionist: Thanks. I have Friday at 9 or Saturday at 1. Drop-offs take about three hours for his size.
- Caller: Friday at 9. I’m Kelly Moran, 201-555-0138. His name is Rufus.
- Receptionist: Rufus is booked Friday at 9, Kelly. Please email his vaccine records before then.
What the owner’s summary would include
- Appointment:
- Full groom, Friday 9:00am (new client)
- Pet:
- Rufus, goldendoodle, about 55 lbs, light matting behind ears
- Vaccines:
- Records requested per policy
- Owner:
- Kelly Moran, 201-555-0138
Where pet groomers lose calls today
Wet hands, ringing phone
You can’t leave a soapy doodle on the table or a dog in the tub to answer. Calls go to voicemail, and new clients who want to book this week move on to the next salon.
Vaccine questions on repeat
New clients call to ask which shots you require and whether a titer counts. Answering the same policy questions between dogs eats into your grooming time and tempts you to rush.
Holiday books fill fast
Before Thanksgiving and December holidays, everyone wants their dog groomed the same week. Handling that flood by phone while fully booked leads to missed calls and double-bookings.
Calls Vocenya answers for pet groomers
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Book a full groom or bath
- New client and vaccination requirements
- Nail trims and walk-in hours
- Matting and de-shedding questions
- Is my dog ready for pickup?
- Puppy first groom
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your grooming salon gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help pet groomers book more appointments?
It answers every call, even when you’re mid-groom, and books into Google Calendar or Microsoft 365 using the time blocks you set. It asks breed, weight and coat condition, so a large doodle doesn’t get squeezed into a small-dog slot. You get an alert with the pet’s name, owner, service and notes as soon as the call ends. New clients who reach a booking right away are more likely to become regulars.
Can it answer vaccination requirement questions?
Yes, from your own policy. Add the vaccines you require, such as rabies, distemper and Bordetella, whether you accept titers, and how clients should send records. The AI explains exactly that. It doesn’t give medical advice about vaccines. If a caller asks whether their dog should get a shot, it tells them to ask their veterinarian.
Can it handle matting, aggression and special needs?
It can ask about matting, anxiety, biting history, age and health conditions you want to know about, and note them for you. If your policy includes dematting fees or muzzle rules, it explains them. You decide what to accept, and it can flag difficult cases in the summary so you can call the owner first.
Why does a grooming salon need after-hours answering?
Owners notice a shaggy or smelly dog in the evening and call when you’re closed. After-hours answering books their groom or adds them to your waitlist note, and answers the vaccine questions. You open with a full schedule instead of a voicemail backlog.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Appointment reminder calls cut no-shows and can remind owners to bring updated vaccine records, which protects your tightly booked grooming days.
Serving pet groomers in New Jersey and New York City
Doodle and poodle owners across New Jersey suburbs and NYC apartments book regular grooms, and the weeks before Thanksgiving and the December holidays fill quickly. The AI receptionist keeps booking during those rushes while you work through the dogs on the table.
See how it works in New Jersey and New York City.
Questions from pet groomers
Will the AI give advice about my client’s pet’s health?
No. It doesn’t give medical advice. It shares your grooming policies, and for health or vaccine questions beyond your policy, it tells the caller to check with their vet.
Can it explain my vaccine policy?
Yes, exactly as you write it. Add which vaccines you require, whether you accept titers and how clients send records, and it explains that on every call.
Can it book mobile grooming appointments?
Yes. It can take the address and parking notes and book into your calendar, so your van route is set before the day starts.
Can it tell an owner their dog is ready?
Not on its own. It can’t see where you are in the groom. It takes the message and alerts you. Many groomers text owners directly when a dog is done.
Does it speak Spanish?
Yes. Every plan answers in English and Spanish, and Studio voices answer in 89 languages. It books appointments in any of them.
How much does it cost?
Plans start at $49 a month. Growth at $249 includes calendar booking and warm transfers. Every plan has a 14-day free trial and no contract.
Related industries
Hear your pet groomer receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.