The AI receptionist for vacation rentals that handles guest calls at any hour
An AI receptionist for vacation rentals answers guest and booking calls 24/7 for your rental company. It walks guests through check-in steps, parking and Wi-Fi from your house notes, answers availability questions from future renters and sends urgent problems like a lockout or no hot water straight to you.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Dune Grass Rentals
- Receptionist: Hi, you’ve reached Dune Grass Rentals. I’m the virtual assistant. How can I help with your stay?
- Caller: We just got to the Ocean Avenue house and there’s no hot water.
- Receptionist: Sorry about that. Is it no hot water anywhere in the house, or just one bathroom?
- Caller: Anywhere. Kitchen and both showers are cold.
- Receptionist: Thanks. I’m marking this urgent and alerting the owner now with your details. What name is the booking under?
- Caller: Patel, checking in today for a week.
- Receptionist: Got it, Mr. Patel. Someone will call you back shortly about getting it fixed tonight or first thing tomorrow.
What the owner’s summary would include
- Property:
- Ocean Avenue house
- Issue:
- No hot water throughout
- Guest:
- Patel, week-long stay starting today
- Urgency:
- Urgent
Where vacation rentals lose calls today
Late arrivals who cannot get in
A family pulls up at 11pm after a long drive and cannot find the lockbox. They call you, and you are asleep or managing another property. The first night of their stay starts with frustration and a bad review.
The same five questions all week
Where do we park? What’s the Wi-Fi? Are beach tags included? When is trash day? Answering them one by one takes over your phone during changeover days when you should be focused on cleaners.
Direct booking calls you miss
Past guests and referrals call to book next summer directly, saving you platform fees. When those calls go to voicemail during turnover, some of them simply book through a listing site instead.
Calls Vocenya answers for vacation rentals
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Check-in and lockbox help
- Wi-Fi, parking and trash questions
- Maintenance problems during a stay
- Direct booking and availability requests
- Early check-in or late check-out requests
- Lost item calls after checkout
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your vacation rental business gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help vacation rental hosts?
It answers the questions guests ask most, from how to open the lockbox to where the beach chairs are stored, using the house notes you provide for each property. Guests get answers right away, even at midnight, and you only hear about the calls that need you. Problems during a stay are captured with the property, guest name and issue, then sent to you or your maintenance contact so they get fixed quickly.
Can it take direct booking inquiries?
Yes. When a past guest or referral calls about dates next season, the AI answers questions about the house from your notes, such as bedrooms, beach distance and whether pets are allowed, and collects their preferred dates, group size and contact details. It sends you the inquiry right away so you can confirm availability and send a booking link. That keeps more of your repeat business off the listing platforms and in your own hands.
What does it do with urgent problems during a stay?
You define what is urgent: a lockout, no hot water, no power, a leak, a broken air conditioner in July. Urgent calls are sent to you immediately, and on the Growth plan and above they can be warm transferred to your phone or your handyman’s, who sees the AI’s summary first. Anything minor, like a burnt-out bulb or a missing beach towel, is logged for your next visit so the guest still feels heard.
Can it manage more than one property?
Yes. The AI keeps separate notes for each house, so it can tell a guest at one property where to park and a guest at another how the outdoor shower works. It asks which property the caller is staying at before answering, so nobody gets the wrong lockbox location or trash schedule. On Pro you can add multiple numbers, which helps if you manage houses in different shore towns or run separate brands.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls back people who ask about dates on your website, so a family planning a summer week hears from you before they book elsewhere.
Serving vacation rentals in New Jersey and New York City
Jersey Shore rentals from Long Beach Island to Cape May run on Saturday-to-Saturday summer turnovers, when guest calls, cleaner calls and booking calls all hit on the same day.
See how it works in New Jersey and New York City.
Questions from vacation rentals
Is it safe to have the AI share door codes?
You decide. You can let the AI give codes only after the caller confirms the booking name and dates, or keep codes out of its notes entirely and have it alert you so you can share them yourself. Most hosts share parking and Wi-Fi freely and keep entry codes behind a check.
Can guests text instead of call?
Not yet. The AI receptionist answers phone calls today, and texting is coming soon. Guests can keep messaging you through your booking platform, and every call they make is answered and summarized for you.
What if a guest needs a real person?
The AI can warm transfer to your phone or a team member’s. With the GH Live add-on, priced for your business, a trained human agent can step in when a guest is upset or the issue is complicated, and they see the AI’s notes first so the guest does not repeat anything.
Does it work in Spanish, Russian or Ukrainian?
Yes. Studio voices answer in 89 languages, including all three, and switch to the guest’s language during the call. The Value plan answers in English and Spanish. Your summary arrives in English, with the property, guest name and issue clearly listed, so you can act on it right away even if you do not speak the language.
How much does a vacation rental answering service cost?
Plans start at $49 a month with 250 AI minutes, which suits a host with a few houses. Starter at $99 adds lifelike Studio voices and a local number, and Growth at $249 adds warm transfers. Every plan has a 14-day free trial and no contract, so you can try it before peak season.
Still comparing tools? See AI receptionists for property management, with every vendor’s published prices and features, ours included.
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Hear your vacation rental host receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.