An AI receptionist for bed and breakfasts, so innkeepers can step away
An AI receptionist for bed and breakfasts answers your phone while you’re serving breakfast, turning rooms or finally taking an evening off. It tells callers about your rooms, breakfast, parking, minimum stays and policies, points them to your booking link for dates and rates, and sends you a summary of anything that needs your personal touch.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Willow Lane Inn
- Receptionist: Good morning, Willow Lane Inn, I’m the virtual assistant. How can I help?
- Caller: We’re celebrating our anniversary in October. Do you have a room with a fireplace?
- Receptionist: Congratulations. The Garden Suite and the Rose Room both have gas fireplaces. Fall weekends have a two-night minimum. You can check dates with the booking link on our website.
- Caller: Thank you. Also, my husband is gluten-free.
- Receptionist: Noted. Our innkeeper can prepare a gluten-free breakfast with a little notice. May I have your name and number so she can confirm?
- Caller: Sarah Klein, 908-555-0171.
- Receptionist: Thank you, Sarah. She’ll call you to confirm, and I’ll let her know about the anniversary.
What the owner’s summary would include
- Guest:
- Sarah Klein, 908-555-0171
- Stay:
- October anniversary, fireplace room
- Dietary:
- Husband is gluten-free
- Next step:
- Innkeeper to call back about breakfast
Where bed and breakfasts lose calls today
You are the whole staff
Most innkeepers cook, clean, garden, book and greet. When the phone rings during breakfast service or while you’re changing sheets, you either stop what you’re doing or miss a future guest.
Callers want to feel welcomed, not rushed
Guests choose a B&B for the personal touch. A hurried answer with a skillet in your hand, or a full voicemail box, is not the first impression you want to give.
Minimum stays and policies need explaining
Two-night weekend minimums, no children under 12, no pets, cancellation windows. Explaining them to every caller takes time, and missing one leads to awkward conversations at the front door on check-in day.
Calls Vocenya answers for bed and breakfasts
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Dates and availability, sent to the booking link
- Room differences and bed types
- Breakfast times and dietary needs
- Minimum stays, pets and children
- Gift certificates and special occasions
- Directions, parking and check-in
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your inn gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help a bed and breakfast?
It gives you back the hours you spend tied to the phone. Callers get warm, accurate answers about each room, your breakfast, parking, check-in times and house policies, drawn from your website and your notes. When they’re ready to book, it points them to your booking link or passes the call to you. You get a short summary after each call, including anniversaries, dietary needs and other details that help you make a stay feel personal.
Can it book rooms at my inn?
It points guests to your booking system rather than booking rooms itself. It doesn’t connect to inn reservation software, so it points callers to your online booking link for live dates and rates, or transfers the call to your phone when you’re available. That way your calendar stays the single source of truth, and you never have a double booking caused by the phone. Callers still get a friendly answer about which room suits them before they click through to book.
Will it sound personal enough for a B&B?
You shape how it sounds. Add your own welcome, describe each room the way you would, and mention the things guests love, like the porch, the homemade granola or the walk to the beach. The Starter plan and up include lifelike Studio voices. It identifies as your virtual assistant, and callers who want to speak with the innkeeper can be transferred or promised a callback. Many innkeepers find guests appreciate a patient, thorough answer more than a rushed one.
What about calls after I’ve gone to bed?
After-hours answering for B&Bs is where it helps most. Late-evening callers planning a getaway get their questions answered and are pointed to your booking link instead of voicemail. A guest already staying with you who is locked out or has a problem can be flagged as urgent, so you get an alert or a transferred call. Everything else waits in your summary for the morning. You can set it up so your phone only rings for true emergencies, and you finally get an uninterrupted night.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls new web inquiries within moments, with consent.
Serving bed and breakfasts in New Jersey and New York City
Innkeepers in Cape May, Spring Lake and Lambertville know the pattern: calls pile up in spring as guests plan summer and fall weekends, then the busy season leaves little time to answer them. The receptionist covers the phone through the shore season and the holidays.
See how it works in New Jersey and New York City.
Questions from bed and breakfasts
Can it sell gift certificates?
It doesn’t take payments. It can explain your gift certificates from your notes, tell the caller where to buy one online, or capture their details so you can call back and complete the purchase yourself. Gift certificates are popular around the holidays, so this saves you a lot of calls in December.
Can it tell callers about local things to do?
Yes, if you add them to your notes. Many innkeepers list favorite restaurants, wineries, beaches and walking routes. The receptionist shares those recommendations the way you’ve written them, which callers planning a first visit appreciate. You can update the list with the seasons, from summer beach tips to fall foliage drives.
Does it work with my inn’s reservation software?
It doesn’t connect directly to inn or property management software. It points callers to the booking link from that software and captures special requests for you. Your availability and rates stay in the system you already use. If you change booking software later, you just update the link.
Can I keep my inn’s phone number?
Yes. Forward your existing number to Vocenya all the time, only after hours, or only when you don’t answer in a few rings. Guests keep calling the number on your website and listings. You can change the forwarding rules any time, for example during your off-season.
Is it affordable for a small inn?
Plans start at $49 per month for 250 AI minutes, and Starter at $99 adds lifelike Studio voices. Every plan comes with a 14-day free trial and no contract, so you can try it through a busy weekend before deciding.
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Hear your bed and breakfast receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.