The AI receptionist for hotels that keeps your front desk free for guests
An AI receptionist for hotels answers calls around the clock in your hotel’s name. It handles questions about check-in times, parking, pets, breakfast and nearby attractions, sends availability and rate questions to your booking link or your front desk, and captures group, event and special requests so the right person can follow up.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Harborview Inn
- Receptionist: Thank you for calling the Harborview Inn, this is the virtual assistant. How may I help?
- Caller: Do you have rooms the weekend of August 15th? And is parking included?
- Receptionist: Parking is complimentary for overnight guests. For live availability and rates, our booking link is on our website, or I can connect you with the front desk.
- Caller: I’ll use the website. Also, we’d need about ten rooms for a family reunion.
- Receptionist: For ten or more rooms our sales manager can offer a group rate. May I have your name and number for them?
- Caller: Linda Park, 609-555-0135.
- Receptionist: Thank you, Linda. Our sales manager will call you tomorrow about the group block.
What the owner’s summary would include
- Request:
- Group block, about 10 rooms, family reunion
- Dates:
- Weekend of August 15
- Contact:
- Linda Park, 609-555-0135
- Next step:
- Sales manager to call back
Where hotels lose calls today
The front desk is always doing two things
Your desk agent is checking in a family, printing a folio and handing out keys when the phone rings again. Callers wait on hold, and the guest standing at the desk waits too.
Most calls are questions already on your website
What time is check-in? Is parking free? Do you allow dogs? Is breakfast included? Answering these by hand eats up desk time that should go to guests in the lobby.
Group and event leads land at the wrong moment
A wedding block, a sports team or a corporate retreat can fill rooms for a whole weekend. When those calls reach a busy desk agent or a night auditor, the details and the follow-up often slip.
Calls Vocenya answers for hotels
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Availability and rate questions
- Check-in, check-out and early arrival
- Parking, pets and breakfast
- Group blocks and wedding room blocks
- Meeting and event space inquiries
- Directions and nearby attractions
- Transfers to the front desk for existing guests
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your hotel gets the same: the summary, the outcome, the caller’s details and the full transcript.
What does an AI receptionist for hotels do?
It answers the calls your front desk can’t get to, day and night. Guests and future guests hear your check-in and check-out times, parking, pet policy, breakfast hours, pool season and directions straight from your website and notes. When someone wants to book, it points callers to your booking link or transfers to the desk. Anything that needs follow-up, from a group inquiry to a lost item, arrives as an email and app notification summary.
Can an AI receptionist check room availability?
It doesn’t connect to your property management system, so it won’t quote live rates or hold rooms. Instead, it sends callers to the place that has the real answer: your online booking engine, or a warm transfer to your front desk when an agent is free. That keeps rates and inventory accurate, and it means the receptionist never promises a room you don’t have. Callers still get what they need quickly, and your desk only takes the calls that truly need a person.
How does it handle group and event inquiries?
For room blocks, meetings and events, it asks the questions your sales team would ask first: the dates, the number of rooms, the type of event, whether they need meeting space or catering and a rough budget. It sends the sales manager a complete summary and, on Growth and Pro, can book a call on their Google or Outlook calendar. Wedding blocks and corporate stays get a fast, organized follow-up.
Is it useful as an after-hours answering service for hotels?
Yes. Overnight, a single night auditor often covers everything. The receptionist answers general calls so the auditor can focus on guests in the building and the nightly close. Calls from in-house guests or anything urgent can be transferred straight to the desk. You choose which calls ring through and which get handled with a summary for the morning team. A late arrival calling to say their flight is delayed, for example, can be captured and sent to the desk so staff know to expect them.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls can reach people who submit a group or event request on your website within moments, while they’re still comparing hotels.
Serving hotels in New Jersey and New York City
Shore hotels from Cape May to Long Beach Island get most of their calls between Memorial Day and Labor Day, while properties near Newark Liberty, the Meadowlands and Manhattan field event and business travel calls year round. The receptionist scales to your busy season without extra desk shifts.
See how it works in New Jersey and New York City.
Questions from hotels
Does it integrate with our PMS?
No. The receptionist doesn’t connect to property management systems or channel managers. It answers questions from your website and notes, points callers to your booking link, and transfers reservation calls to your desk. That keeps rates and room inventory in the systems you already trust.
Can guests in their rooms reach the front desk?
Yes. You can have in-house guests transferred to the desk right away, or set rules so certain requests, like extra towels or a late checkout question, are captured and sent to staff as an alert. You decide the routing, and you can change it any time as your staffing changes.
Can it speak with international guests?
Yes. On Studio voices it answers in 89 languages, including Spanish, Russian and Ukrainian, and switches as soon as the caller does. The Value plan answers in English and Spanish. Callers can speak their preferred language, and your team still receives the summary in English. That helps with families visiting from abroad and with local guests who are more comfortable in Spanish or Russian.
Will callers know it’s not a person?
The assistant identifies as a virtual assistant, upfront or when asked, depending on your setting. It never pretends to be human. Callers who want a person can be transferred to your desk or a trained GH Live agent. GH Live is an add-on, priced per business based on your industry and call volume.
Which plan suits a hotel?
Most independent hotels start on Growth at $249 per month, which includes 1,000 minutes, warm transfers, recordings and calendar booking. Groups with several properties often choose Pro for multiple numbers and locations. Every plan has a 14-day free trial.
Related industries
Hear your hotel receptionist answer, right now.
Put in your website. Vocenya builds your receptionist from it and calls your phone so you can hear it. 14-day free trial, keep your number, cancel any time.
Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.