The AI receptionist for travel agencies that qualifies every trip inquiry
An AI receptionist for travel agencies answers every call while your advisors are on the phone with clients or with suppliers. It asks callers where they want to go, their dates, the number of travelers, the type of trip and their budget range, answers questions about your services, and books a planning call with the right advisor.
- 14-day free trial
- Keep your number
- Cancel any time
How a call goes
Compass Rose Travel
- Receptionist: Hello, thanks for calling Compass Rose Travel, I’m the virtual assistant. Where are you hoping to go?
- Caller: We’re thinking about a family cruise next summer.
- Receptionist: Sounds fun. How many travelers, and what ages are the kids?
- Caller: Two adults, three kids, ages 6, 9 and 13. Probably late July.
- Receptionist: Do you have a region in mind, like the Caribbean or Alaska, and a rough budget for the trip?
- Caller: Caribbean, maybe 8 to 10 thousand total.
- Receptionist: That’s helpful. I can book a planning call with one of our cruise advisors Monday at 1pm or Tuesday at 6pm.
- Caller: Tuesday at 6. I’m Nadia Kovalenko.
What the owner’s summary would include
- Trip:
- Family Caribbean cruise, late July
- Travelers:
- 2 adults, 3 kids (6, 9, 13)
- Budget:
- $8,000 to $10,000 total
- Call:
- Tuesday 6pm with Nadia Kovalenko
Where travel agencies lose calls today
Advisors are on long calls all day
Planning a honeymoon or a family cruise takes long conversations. While an advisor is deep in one, new callers hit voicemail, and travelers who are ready to book often call another agency.
Not every caller is a fit for your agency
Some callers want a cheap flight in two days. Others want a luxury safari next year. Your advisors need to know which is which before they spend an hour on research.
Evening and weekend calls go unanswered
People plan trips after work, late at night and on weekends, when your office is closed. They leave a message, or they search online and book the whole trip on their own.
Calls Vocenya answers for travel agencies
Every one gets a real answer, the details written down, and a summary sent to you the moment it ends.
- Honeymoon and destination wedding travel
- Cruise and all-inclusive inquiries
- Family and group trips
- Planning call scheduling
- Questions from travelers already booked
- Passport and document reminders from your notes
What you see after every call
The real Vocenya portal, shown with a made-up plumbing business. Your travel agency gets the same: the summary, the outcome, the caller’s details and the full transcript.
How does an AI receptionist help travel agencies?
It picks up every call while your advisors are busy planning trips for existing clients. Callers talk through their destination, dates, travelers and budget, and good fits get a planning call booked on the advisor’s Google Calendar or Outlook. Your advisor starts that call already knowing whether it’s a honeymoon in Greece or a group trip to Disney, which makes the first conversation far more productive for everyone. Travelers get a clear next step instead of a voicemail box.
Can it qualify travel inquiries before they reach an advisor?
Yes. You decide which details matter: destination, travel dates, number of travelers, ages, trip style and budget range. It asks for each on every call. If your agency focuses on certain trip types, like cruises, all-inclusives or destination weddings, the receptionist can tell callers what you specialize in and route requests to the right advisor, so everyone’s time goes where it’s best spent. Callers outside your focus still get a polite answer and a summary lands with you.
Does it book travel or quote fares?
No. It doesn’t connect to booking systems or supplier tools, and it never quotes live fares or holds cabins. Its job is to answer general questions about your agency, collect the trip details and book time with an advisor. Pricing, availability and reservations stay with your advisors and the tools they already use, which keeps every quote accurate. Travelers are told plainly that an advisor will follow up with options and pricing.
How are calls from travelers already booked handled?
Booked travelers call about documents, payment deadlines, itinerary changes and seat requests. The receptionist can answer common questions from your notes and capture the rest for the right advisor. Urgent calls, like a traveler facing a cancelled flight, can be flagged or warm-transferred to an advisor or a trained GH Live agent, so they get help quickly instead of waiting for a callback. GH Live is an add-on priced for your business.
A person when it matters
Tricky calls go to a trained GH agent who sees what the AI heard, or straight to your phone.
Booked, not just logged
Offers real times from your calendar and confirms them with the caller.
Answers in 89 languages
Studio voices switch to the caller's language, and you get the summary in English. The Value plan answers in English and Spanish.
Calls new leads back
Speed-to-lead calls reach people who submit a trip request on your website within moments, and reminder calls help travelers keep their planning appointments.
Serving travel agencies in New Jersey and New York City
Agencies serving New Jersey and NYC travelers field calls about cruises out of Cape Liberty in Bayonne and Manhattan, winter escapes, spring break and summer family trips. Many clients in Brooklyn and North Jersey prefer Russian, Ukrainian or Spanish; Studio voices answer in 89 languages, those three included.
See how it works in New Jersey and New York City.
Questions from travel agencies
Can it answer questions about passports and visas?
It answers only from your notes. Many agencies add general guidance, like reminding travelers to check passport expiration dates, and a note that an advisor will confirm specifics. It never gives visa or entry advice beyond what you’ve written, which keeps travelers pointed to your advisors for anything specific.
Can it route calls to different advisors?
Yes. Tell it which advisors handle cruises, groups, honeymoons or specific destinations, and it books calls on the right advisor’s calendar or sends the summary to them. On Growth and Pro, calls can also be warm-transferred to that advisor, who sees the summary so the traveler never has to repeat themselves.
Does it speak other languages?
Yes. On Studio voices it answers in 89 languages, including Spanish, Russian and Ukrainian, and the Value plan answers in English and Spanish. Callers can plan their trip in their preferred language, and your advisor gets the summary in English. That helps agencies serving Russian, Ukrainian and Spanish-speaking communities.
Can it help after hours?
Yes. Evening and weekend callers get their questions answered and a planning call booked for the next available time. Travelers already on a trip who call with an urgent problem can be flagged or transferred based on your rules. Everything else waits in a summary for the morning.
What does it cost?
Plans start at $49 per month for 250 AI minutes. Growth at $249 adds calendar booking and warm transfers, and Pro adds speed-to-lead calls for web inquiries and multiple numbers for agencies with more than one office. Every plan has a 14-day free trial and no contract.
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Hear your travel agency receptionist answer, right now.
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Hear it yourself
Call (732) 633-0055Our AI receptionist picks up. Ask it anything, or have it answer as your business.