Calls and handoffs
What your AI receptionist does on a call, how it passes callers to you, your team or GH Live agents, call summaries, alerts and languages.
What happens on a call
Your receptionist greets the caller, answers from what it knows about your business, takes their name and number, books if a calendar is connected, passes them to a person when needed, and sends you a summary.
Hand calls to a person: your team or GH Live agents
When a caller needs a person, your receptionist tries a free GH Live agent (if you have GH Live), then your team list, then your transfer number. Whoever answers hears a short briefing first. If nobody answers, it takes a message.
Call summaries and notifications
After each call you get a short summary by app notification and email. In Settings, Notifications you choose which alerts you get, and how: phone app, browser or email. Quiet hours make alerts silent.
Languages
Studio voices answer in many languages and switch to the caller’s language automatically; the Value plan and HIPAA mode answer in English and Spanish. Set your main language on the Receptionist page.
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