Account and billing
Plans and the free trial, add-ons and the bundle discount, your card, invoices and cancelling, failed payments and HIPAA mode.
Plans and the free trial
Every plan starts with a 14-day free trial, once per account, with no card needed to start. Plans are month to month. Calls keep being answered past your included minutes; extra minutes go on your next invoice.
Add-ons and the bundle discount
Add-ons extend your plan: GH Live agents, HIPAA mode, GH Phone, website chat and your own voice. Buy several and the bundle discount takes a percentage off the add-ons. Change them in Billing.
Update your card, see invoices or cancel
In Billing, tap Manage card, invoices and cancellation. Stripe’s secure page lets you change your card, download invoices and cancel. Cancelling ends your plan at the end of the period you paid for.
What happens when a payment fails
If a payment fails, we email you and your receptionist keeps answering while the card is retried. Update your card soon: if it is still unpaid after 21 days, service stops until you pay.
HIPAA mode
HIPAA mode is for healthcare practices. We sign a business associate agreement (BAA) with you, your receptionist uses BAA-covered voices, and alerts leave out callers’ details. It is $150 a month.
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