Plans and the free trial
Updated
In short
Every plan starts with a 14-day free trial, once per account, with no card needed to start. Plans are month to month. Calls keep being answered past your included minutes; extra minutes go on your next invoice.
The plans
| Plan | Price | AI minutes a month | Extra minutes | Vocenya numbers |
|---|---|---|---|---|
| Value | $49/month | 250 | $0.25 each | 1 |
| Starter | $99/month | 300 | $0.35 each | 1 |
| Growth | $249/month | 1,000 | $0.30 each | 2 |
| Pro | $499/month | 2,500 | $0.25 each | 5 |
Plans are month to month, and you can cancel any time. Prices are in US dollars, before applicable taxes. See everything each plan includes on the pricing page.
How AI minutes work
- Only your AI receptionist's part of a call counts.
- Each call is rounded up to the next minute on its own. A 61-second call is 2 minutes.
- Calls that go straight to a person or your own phone don't use AI minutes. Test calls during signup never count.
- Unused minutes don't roll over.
- Past your included minutes, calls keep being answered. Extra minutes are added to your next invoice.
The free trial
- 14 days, once per account. An account that has had a plan before pays from day one.
- No card needed to start. You add a card when you are ready to forward your calls. Go live.
- The trial includes your plan's AI minutes and one Vocenya number. GH Live agents unlock on a paid plan.
- We warn you when you have used 80% of the trial minutes. Once they are used up, calls skip the AI until your plan starts. If you set a number for "While the AI is paused" in the Vocenya app, that number rings instead.
When the trial ends
We email you 3 days before.
- With a card on file, your plan starts and your card is charged for the first month.
- Without a card, the trial simply ends and you pay nothing. Your receptionist stops answering, and your Vocenya number is held for 7 days, then released.
To start your plan early, open Billing and tap Start my plan now.
Changing plans
To move to a different plan, contact us at [email protected] and we will switch it for you.