Connect your calendar
Updated
In short
Connect Google Calendar, Microsoft Outlook, Acuity Scheduling, Calendly or Cal.com on the Integrations page. Your receptionist then offers callers open times and books them in.
In this article
With a calendar connected, your receptionist checks when you are free, offers callers two or three open times and books the one they pick.
Connect it
Open Integrations in Vocenya. Only the account owner can connect integrations. Find your calendar under Calendars and scheduling:
| Calendar | How you connect |
|---|---|
| Google Calendar | Sign in with Google. |
| Microsoft Outlook Calendar | Sign in with Microsoft. |
| Acuity Scheduling | Sign in with Acuity, or paste your User ID and API key (in Acuity under Integrations, then API). |
| Calendly | Sign in with Calendly. Booking needs a paid Calendly plan. |
| Cal.com | Paste an API key (in Cal.com under Settings, then Developer, then API keys). |
If a card says Coming soon, it isn't switched on for your account yet. Ask us.
Then, on the connected card:
- Pick the calendar to use (Google, Outlook and Acuity).
- Pick the appointment types it may book (Acuity, Calendly and Cal.com). The first one you tick is the default.
- Tick Book appointments here.
Only one integration can take bookings at a time.
How booking works
- Google and Outlook: it offers open times inside your business hours, at least an hour from now, and adds the appointment to your calendar with the caller's details. The caller doesn't get a calendar invite.
- Acuity, Calendly and Cal.com: it offers the times that tool shows your clients, and books through it. Calendly and Cal.com send their usual confirmations.
If a time is taken just before booking, it offers the next one. If booking fails, it takes the caller's details instead.
Calendly and Cal.com need an email for each booking. When a caller doesn't give one, the booking still goes through, but their confirmation email goes nowhere.
HIPAA mode
You confirm you have a BAA with the calendar provider before connecting it. Vocenya only sends the caller's name, phone number and appointment time.
See all integrations. Developers: the scheduling integrations guide.