How to forward calls on RingCentral to Vocenya
Updated
In short
In the RingCentral admin portal, open your number’s Call Handling & Forwarding, add your Vocenya number as a forwarding number and put it first.
In this article
Forwarding sends the calls to your RingCentral business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.
RingCentral forwarding is set in the RingCentral admin portal, not with a dial code. You need admin access to your RingCentral account.
Before you start
- Find your Vocenya number. It is on your Overview page in Vocenya.
- Add a card in Billing if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. Why.
- Have another phone nearby for the test at the end.
Type it once and the codes below fill in, ready to copy. It is on the Overview page in Vocenya. Nothing you type here is sent anywhere.
Turn on forwarding
Open call handling
In the RingCentral app, go to Settings, then Phone, then Call handling, and click Edit.
Forward all calls
Turn on Forward all calls, choose Contact or phone number, enter your Vocenya number and save.
Test it
Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.
Turn off forwarding
To undo: Turn Forward all calls off in Settings, Phone, Call handling.
If it doesn't work
If you can’t find the setting, ask your RingCentral admin, or RingCentral support, to forward the number to your Vocenya number. Then check that forwarding works.
Want your phone to ring first?
These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read ring first vs answer every call.
Using a different phone company? See the forwarding guide for every carrier.