How to forward calls on Verizon Fios or Business landline to Vocenya

Updated 2026-10-04

In short

From your Verizon Fios or Business landline, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding.

In this article

Before you start
Turn on forwarding
Turn off forwarding
If it doesn't work
Want your phone to ring first?

Forwarding sends the calls to your Verizon Fios or Business landline business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.

On a Verizon Fios or Business landline you turn forwarding on by dialing a star code and your Vocenya number from the phone with your business number. Some business lines manage forwarding in My Verizon or the Business Digital Voice portal instead.

Before you start

Find your Vocenya number. It is on your Overview page in Vocenya.
Add a card in Billing if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. Why.
Have another phone nearby for the test at the end.

Your Vocenya number

Type it once and the codes below fill in, ready to copy. It is on the Overview page in Vocenya. Nothing you type here is sent anywhere.

Turn on forwarding

Turn on forwarding
From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. On some business lines you press # after the number.
*72your numberType your Vocenya number above to copy the full code.
Test it
Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.

Turn off forwarding

To undo: Dial *73 to stop forwarding.

If it doesn't work

If the code is refused, set call forwarding in My Verizon or your Business Digital Voice portal, or call Verizon business support and ask them to turn it on for your line. Then check that forwarding works.

Want your phone to ring first?

These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read ring first vs answer every call.

Using a different phone company? See the forwarding guide for every carrier.

Questions

Do I lose my Verizon Fios or Business landline number if I forward it?

No. Your number stays with Verizon Fios or Business landline. Forwarding only sends its calls on to Vocenya, and you can turn it off any time.

Who pays for the forwarded calls?

Your phone company may charge for forwarded calls depending on your plan with them. Check with Verizon Fios or Business landline if you are unsure.