How to forward calls on T-Mobile to Vocenya
Updated
In short
From your T-Mobile phone, dial **21*1, then your 10-digit Vocenya number, then #, and press call. Wait for the confirmation, then hang up. Dial ##21# to stop forwarding.
In this article
Forwarding sends the calls to your T-Mobile business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.
On T-Mobile you turn forwarding on by dialing a short code from the phone that has your business number.
Before you start
- Find your Vocenya number. It is on your Overview page in Vocenya.
- Add a card in Billing if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. Why.
- Have another phone nearby for the test at the end.
Type it once and the codes below fill in, ready to copy. It is on the Overview page in Vocenya. Nothing you type here is sent anywhere.
Turn on forwarding
Turn on forwarding
From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up.
**21*1your number#Type your Vocenya number above to copy the full code.Test it
Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.
Turn off forwarding
To undo: Dial ##21# to stop forwarding.
If it doesn't work
If the code is refused, call T-Mobile business support and ask them to turn on forwarding of all calls for your line. Then check that forwarding works.
Want your phone to ring first?
These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read ring first vs answer every call.
Using a different phone company? See the forwarding guide for every carrier.